Capital One
Financial Services
SeniorManager,ProductManagement-USCardCorePlatform&Servicing
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Product Management - US Card Core Platform & Servicing at Capital One. Skills: Product vision, Customer empathy, Business strategy, Technological innovation. Lead human-centered product discovery. Conduct customer inquiry and research”
What You'll Achieve.
Drive estimated $200M+ in annual recoveries; Phase out legacy tech; Launch flagship Platinum card by Q1 2027; Scale intelligent tooling; Assist millions of customers daily; Ensure data integrity; Ensure compliance; Deliver frictionless user experiences; Scale automated validation; Deliver scalable solutions; Accelerate business value
Industry & Context.
Complex problem statements; Navigating organizational challenges
What They're Looking For.
Must Have
5 years of experience in Product Management, Bachelor's Degree in a quantitative field, Master's Degree in a quantitative field or an MBA with a quantitative concentration
Nice to Have
Experience translating business strategy and analysis into consumer facing digital products
What You'll Do.
Lead human-centered product discovery
Conduct customer inquiry and research
Identify and define problem statements
Design innovative solutions
Drive business strategy and value maximization
Own product roadmap and financial impacts
Refine investment decisions
Establish robust KPIs
Identify new opportunities
Influence technical architecture
Balance delivery trade-offs
Ensure software reuse
Champion platform modernization
Maintain rigorous standards
Formulate product vision
Empower product talent
Retain product talent
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Engineering teams; Architecture teams; Executive stakeholders; Partner teams
Communication Scope
Articulate product vision
Process & Methodology
Roadmap planning
Full Job Description
Senior Manager, Product Management - US Card Core Platform & Servicing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the **Customer Services & Strategy** teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale. We currently have multiple high-impact roles and are seeking high-caliber **Senior Manager Product Managers** to join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems, including: * **The Orion Initiative & Modern Core:** Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, phase out legacy tech (Omega), and lay the foundation for launching our flagship Platinum card directly onto Modern Core rails by Q1 2027. * **Athena & Customer Assist (AI & Servicing):** Accelerate the evolution of Athena, our comprehensive, AI-leveraged source of truth for all Card servicing policies. You’ll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily. * **Credit Bureau Disputes:** Drive delivery for our Card Credit Bureau Disputes team, ensuring data
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