Lab
SeniorManager,ProductDesign
“Senior Manager, Product Design at Lab. Skills: Product Design, Service Design, Research. provide strategic leadership, stability, and coherence across the product design function supporting Corp Certification and related product experiences in Impact. accountable for the growth of design maturity within the organization, the quality and consistency of design output, and the effectiveness of design as a trusted strategic partner to Product, Engineering, Commercial, Standards, Operations and the w”
Industry & Context.
provide direction on complex problems
first day of work must be in-person at one of our office locations to complete onboarding documents and meet with some members of our team
What They're Looking For.
Must Have
resident of the Netherlands, the UK, Pennsylvania, New York, or Brazil at the start of employment, within commuting distance of our office in Amsterdam, London, Philadelphia, New York City, or São Paulo, hold U.K. work authorization without any time limitations or any other restrictions, resident of the U.K. at the start of employment, within commuting distance of our office in London
What You'll Do.
provide strategic leadership
and coherence across the product design function supporting Corp Certification and related product experiences in Impact
accountable for the growth of design maturity within the organization
the quality and consistency of design output
and the effectiveness of design as a trusted strategic partner to Product
Operations and the wider organization
ensures that every digital and service touchpoint is built around genuine customer needs
elevates design and user research to first-class capabilities within Lab
actively support squads as needed
jumping in to unblock
provide direction on complex problems
and strengthen design contribution across the board
and engineering work together within the shared squad model
establishing the ways of working
and delivery practices that make cross-functional teams effective
building out product and experience design discipline
grow and develop the team
including design and research capability
and establish how Product Design
and Research work together as an integrated practice
accountable not just for the quality of design output
but for how the function is structured
developing a customer research function
gathering and using insight to inform design decisions
and sharing what has been learned from customers to be leveraged across the organization
How You'll Work.
Team & Collaboration
aligning with Lab’s theory of change, user needs, and delivery; work happens through integrated, cross-functional squads that include Product Owners, Business Analysts, UX Designers, Engineers, and a Scrum Master; partner closely through shared delivery teams to plan, prioritize, and deliver together; Product Owners focus on specific feature areas, partnering closely with the Product Manager; support by providing strategic direction and cross-product alignment; Collaboration across teams is central to how we work, enabling cohesive delivery across complex systems like certification and assurance; plays a connective role across Lab partnering with technology, operations, standards, and assurance to prioritize work thoughtfully and build products that drive meaningful impact at scale; shaping how design, product, and engineering work together within the shared squad model, establishing the ways of working, collaboration norms, and delivery practices that make cross-functional teams effective; establish how Product Design, Service Design, and Research work together as an integrated practice
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