BMO
Financial Services
SeniorManager,PersonalBankingLoyaltyStrategy&Execution
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“Senior Manager, Personal Banking Loyalty Strategy & Execution at BMO. Skills: Loyalty strategy, Initiative delivery, Financial analysis. Advance Enterprise Loyalty Strategy. Support loyalty strategy evolution”
What You'll Achieve.
Drive customer growth; Drive customer engagement; Drive long-term value creation; Realization of outcomes
Industry & Context.
Strategic problem solving; Structure complex problems; Synthesize insights; Develop clear, actionable recommendations; Navigate ambiguity; Bring structure to complex, evolving problem spaces
What They're Looking For.
Must Have
6–10+ years of experience in strategy building and execution, consulting, or large-scale transformation roles, Demonstrated experience delivering strategic initiatives in large, matrixed organizations, Proven track record leading complex, cross-functional initiatives from concept through execution, strategic thinking, business and financial acumen, Advanced analytical skills, financial modeling, business case development, Ability to navigate ambiguity, Experience influencing and collaborating with senior stakeholders across multiple functions, facilitation skills, Excellent communication skills
Nice to Have
Experience in loyalty, rewards, or customer value proposition design, Consulting or strategy background, Experience supporting growth, customer engagement, or commercialization initiatives
What You'll Do.
Advance Enterprise Loyalty Strategy
Support loyalty strategy evolution
Develop strategic roadmaps
Lead End-to-End Initiative Delivery
Lead complex initiatives
Define implementation plans
Strategic Problem Solving & Advisory
Lead discovery sessions
Structure complex problems
Business Case Development & Financial Analysis
Develop robust business cases
Partner with Finance and Analytics
Cross-Functional Leadership & Influence
Partner with senior leaders
Influence decision-making
Continuous improvement
How You'll Work.
Team & Collaboration
Partner with senior leaders across Product, Digital, Marketing, Partnerships, Data & Analytics, Finance, Legal, and Compliance; Influence decision-making and align stakeholders across multiple lines of business; Enable coordinated execution across teams
Communication Scope
Communicate effectively across audiences; Structured storytelling; Presentation skills; Tailor messaging for different audiences; Executive-level presentations
Process & Methodology
End-to-end initiative delivery, Define clear implementation plans, Maintain momentum against key milestones
Full Job Description
Application Deadline: 06/11/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions BMO is seeking a highly strategic, execution-focused leader to spearhead the evolution and delivery of enterprise loyalty strategy within Canadian Personal & Business Banking. This role will play a critical part in shaping and evolving the bank’s loyalty strategy – defining the long-term roadmap, influencing senior leaders across the organization, and driving end-to-end execution of high-impact initiatives. Operating at the intersection of strategy, product, and transformation, the successful candidate will translate bold ideas and strategic priorities into actionable plans and lead end-to-end execution in a complex, cross-functional environment. The mandate includes advancing BMO’s loyalty ecosystem (including Blue Rewards), strengthening the customer value proposition, and delivering initiatives that drive customer growth, engagement, and long-term value creation. This is a high-visibility role with significant exposure to senior leadership and cross-functional partners across the bank. **Key Responsibilities** **Advance Enterprise Loyalty Strategy** * Support the ongoing evolution of BMO’s Personal Banking loyalty strategy by identifying opportunities, shaping strategic direction, and translating priorities into actionable plans * Develop structured frameworks, strategic roadmaps, and recommendations grounded in business and financial context * Balance forward-looking thinking with pragmatic considerations of operating within a regulated financial services environment **Lead End-to-End Initiative Delivery** * Lead complex, cross-functional initiatives from business case development through to execution and realization of outcomes * Define clear implementation plans, including scope, sequencing, and success measures * Ensure alignment across stakeholders and maintain momentum against key milestones **Strategic Problem Solving & Advisory** * Lead discovery sessions,
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