Delivery Hero
E-Commerce
SeniorManager,PerformanceManagement
“Senior Manager, Performance Management at Delivery Hero. Skills: Performance management, Data governance, Business intelligence, Process automation. Own and evolve performance governance framework. Design KPI and SLA frameworks”
Industry & Context.
Identifying issues; Identifying insights
What They're Looking For.
Must Have
5–8 years FP&A, 5–8 years performance management, Google Apps proficiency, SQL scripting proficiency, Python scripting proficiency, BI tools proficiency, SAP knowledge, Concur knowledge, Ariba knowledge, AI fluency
Nice to Have
FP&A in high-volume environments, Performance management in high-volume environments, FP&A in multi-country environments, Performance management in multi-country environments, Leverage AI for data analysis, Leverage AI for workflow automation, Leverage AI for insightful reporting
What You'll Do.
Own and evolve performance governance framework
Design KPI and SLA frameworks
Standardize KPI and SLA frameworks
Improve KPI and SLA frameworks
Establish governance forums
Serve as central point for performance measurement
Ensure data integrity
Maintain performance datasets
Reconcile data across systems
Monitor SLA adherence
Analyse volume trends
Analyse cycle-time trends
Highlight areas of underperformance
Deliver insightful reporting
Deliver actionable reporting
Translate complex datasets
Enable robust governance
Enable self-service analytics
Drive continuous improvement
Embed performance-driven decision-making
Challenge existing assumptions
Identify opportunities for efficiency
Identify opportunities for service quality
Quantify impact of automation
Quantify impact of process improvements
Build transparency around value creation
Act as thought partner on performance optimization
How You'll Work.
Team & Collaboration
Partner with Data Analytics; Partner with Finance Systems; Support senior leadership
Communication Scope
Reporting; Analytics
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