Qantas Group
Aviation
SeniorManagerPerformance,Coaching&Change
“Senior Manager Performance, Coaching & Change at Qantas Group. Skills: Transformation, Change management, Performance enablement, Capability development. Lead transformation across global customer operations. Shape how change is delivered”
What You'll Achieve.
Deliver measurable business impact; Enhance coaching quality; Enhance performance insight; Enhance knowledge management; Improve customer outcomes; Improve business outcomes
Industry & Context.
Data-driven insights
Right to work in Australia
What They're Looking For.
Must Have
Extensive experience leading change management, Experience leading large teams, Experience in fast-paced environments, Ability to balance competing priorities, Stakeholder management skills, Experience designing performance frameworks, Experience designing capability frameworks, Experience designing coaching frameworks, Experience leveraging AI tools, Experience leveraging digital tools, Background in contact centre operations, Background in customer operations, Background in service delivery environments
Nice to Have
Tertiary qualifications, Relevant tertiary qualifications
What You'll Do.
Lead transformation across global customer operations
Shape how change is delivered
Shape how change is sustained
Influence senior stakeholders
Lead multi-disciplinary teams
Lead design of change management initiatives
Lead delivery of change management initiatives
Lead design of training initiatives
Lead delivery of training initiatives
Lead design of capability initiatives
Lead delivery of capability initiatives
Lead design of performance initiatives
Lead delivery of performance initiatives
Embed performance frameworks
Drive measurable improvements
Shape a clear vision for change
Communicate a clear vision for change
Use data-driven insights
Enable continuous improvement
Balance competing priorities
Lead large-scale transformation
How You'll Work.
Team & Collaboration
Multi-disciplinary teams; Geographically dispersed teams; Senior leaders; Executive levels
Communication Scope
Influence; Build credibility
Process & Methodology
Transformation delivery
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