Flywire
Financial Services
SeniorManager,PeopleOperations(GlobalRemit)
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Manager, People Operations (Global Remit) at Flywire. Skills: People Operations, Global Service Delivery, Operating Model Execution, Data Governance. Lead global People Operations delivery. Define People Operations operating model”
What You'll Achieve.
High data accuracy; Low error rates; Effective follow-the-sun coverage; Seamless cross-regional handoffs; Robust audit outcomes; Compliant processes; Well-documented processes; Reliable service delivery; Visible operational performance; Measurable efficiency improvements; Automation improvements; Reduction in manual work; High-performing global team; Accountability; Ownership; Operational discipline; Minimal downstream issues
Industry & Context.
Problem-solving; Decision-making; Risk management
What They're Looking For.
Must Have
5+ years People Operations experience, Experience managing global teams, Experience in distributed environment
Nice to Have
Experience managing teams across APAC, EMEA, Americas
What You'll Do.
Lead global People Operations delivery
Define People Operations operating model
Ensure accurate employee lifecycle processes
Govern data integrity
Manage process governance
Ensure audit readiness
Drive automation and AI solutions
Enhance efficiency and scale
Deliver seamless employee experience
Lead globally distributed team
Drive consistent global standards
Ensure seamless cross-regional delivery
Coordinate across time zones
Drive global-first operating approach
Standardize workflows
Consider regional compliance
Lead end-to-end delivery
Ensure consistent execution
Process transactions accurately
Monitor operational performance
Drive service improvements
Maintain service reliability
Drive service excellence
Implement user-centric practices
Identify trends with metrics
Support data-driven decisions
Operationalize operating model
Refine operating model
Standardize processes globally
Ensure regional compliance
Ensure process flexibility
Drive process adherence
Remove inefficiencies
Ensure data completeness
Ensure data integrity
Establish process controls
Enforce governance frameworks
Minimize operational risk
Minimize compliance risk
Oversee audit readiness
Support internal audits
Support external audits
Simplify employee experience
Enhance manager experience
Reduce manual touchpoints
Lead transformation initiatives
Implement scalable models
Leverage system capabilities
Leverage technology solutions
Improve operational insight
Partner with People Systems
Partner with Technology teams
Optimize related platforms
Ensure system governance
Ensure system usability
Ensure reliable service delivery
Partner with Global People teams
Partner with cross-functional teams
Ensure clear ownership
Ensure seamless handoffs
Ensure consistent execution
Act as escalation point
Resolve operational issues
Support alignment across functions
Improve operational efficiency
Improve service delivery
Coach People Operations team
Develop People Operations team
Ensure regional coordination
Ensure operational consistency
Ensure clear accountability
Set quality expectations
Set accountability expectations
Set service delivery expectations
Build team capability
Drive precision culture
Drive ownership culture
Drive continuous improvement culture
Ensure labor law adherence
Ensure regulatory adherence
Support compliance activities
Support audit activities
Support reporting requirements
How You'll Work.
Team & Collaboration
Global People teams; Cross-functional teams; People Systems teams; Technology teams
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: The Senior Manager, People Operations leads the global delivery of People Operations, ensuring accurate, compliant, and consistent execution of employee lifecycle processes at scale. This role is accountable for defining and elevating the effectiveness of the People Operations operating model, translating it into clear service delivery standards, controls, and execution expectations. Serving as a key governance and operational enablement layer for data integrity, process governance, and audit readiness across Workday and the broader People systems landscape, the role ensures reliable downstream outcomes. Operating with a global remit, the individual strengthens operational discipline and drives improvements through
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