Shopfully
SeniorManager,PeopleOperations
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“Senior Manager, People Operations at Shopfully. Skills: People Operations, HR Technology, Service Delivery, Global HR Compliance. Lead global People Services operating model. Deliver consistent employee experience”
What You'll Achieve.
Deliver consistent employee experience; Improve efficiency; Reduce manual work; Enhance employee experience; Simplify workflows; Remove friction across employee lifecycle; Ensure policies remain compliant; Ensure practices remain compliant
Industry & Context.
Root cause analysis; Process improvement
What They're Looking For.
Must Have
5+ years People Operations experience, 3+ years leading teams, Experience leading People Operations across multiple regions, Experience leading HR technology transformation, Experience implementing Jira Service Management / ServiceNow / equivalent HR case management, Experience deploying AI/chatbot solutions, Experience with large-scale automation of HR processes, Working knowledge of HRIS systems, Working knowledge of payroll administration, Working knowledge of HR tech ecosystem, Track record of designing and operationalizing SLAs, Track record of designing and operationalizing KPIs, Track record of designing and operationalizing service quality metrics, Solid working knowledge of HR compliance, Solid working knowledge of employment standards across at least two jurisdictions
Nice to Have
Experience designing or scaling a tiered service delivery model, Experience operating in a scale-up or high-growth tech environment, Familiarity with knowledge management platforms, Familiarity with content design best practices, Experience supporting M&A integration, Working proficiency in a second language
What You'll Do.
Lead global People Services operating model
Deliver consistent employee experience
Build globally aligned People Operations team
Enable scalable support across regions
Maintain local expertise
Partner cross-functionally with People teams
Partner cross-functionally with Payroll teams
Partner cross-functionally with Finance teams
Partner cross-functionally with Legal teams
Partner cross-functionally with IT teams
Partner cross-functionally with People Tech teams
Improve end-to-end employee processes
Improve service delivery
Drive operational excellence
Establish clear service standards
Establish ownership models
Establish scalable workflows
Shape People Services technology roadmap
Execute People Services technology roadmap
Identify AI opportunities
Identify automation opportunities
Enhance employee experience
Establish standards for AI usage
Own People Services metrics
Own People Services SLAs
Use data for improvement
Use employee insights for improvement
Lead operational improvement initiatives
Remove friction across employee lifecycle
Build scalable documentation practices
Build scalable knowledge management practices
Create self-service resources
Oversee global HR compliance operations
Oversee employment records
Oversee reporting requirements
Oversee multi-jurisdictional process adherence
Partner with Legal on compliance
Partner with external vendors on compliance
Ensure policies remain compliant
Ensure practices remain compliant
Lead People Operations team
Coach People Operations team
Develop People Operations team
Foster accountability culture
Foster collaboration culture
Foster continuous learning culture
Support organizational growth initiatives
Support M&A-related People Operations work
How You'll Work.
Team & Collaboration
Cross-functional teams; People Tech teams; Payroll teams; Finance teams; Legal teams; IT teams
Process & Methodology
Roadmap planning, Process integration
Full Job Description
We are the platform turning browsing into shopping. We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands. We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers from online research to in-store purchases. In 2024, Shopfully joined forces with the North American company Flipp, creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia. Ready to spark your growth with us? WHO WE LOOK FOR 🦄 We are looking for a Senior Manager, People Operations, who will join our People Operations team. The People Operations team creates the systems and processes to maintain a positive employee experience throughout the entire employee lifecycle at Flipp + Shopfully. This functional and strategic team supports the day-to-day needs of global employees while building proactively towards future initiatives and programs to influence the employee lifecycle. The Senior Manager, People Operations will lead the strategy and execution of Flipp + Shopfully’s global People Services function, building a consistent, high-quality employee experience across regions. This role will redefine our service delivery model, leading a globally aligned People Operations team and partnering closely with People Tech to modernize processes through AI, automation, and self-service. This is a highly strategic, hands-on leadership role focused on scaling operational excellence globally. The successful candidate will drive service delivery standards and metrics, oversee global HR compliance execution, enhance documentation and knowledge management practices, and manage key external partners. Success in this role means delivering a seamless employee experience, modernizing our people operations infrastructure, and leading
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