Flywire
payments enablement and software
SeniorManager,PeopleOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Manager, People Operations at Flywire. Skills: People Operations, HR Operations, global operations, process discipline, data integrity, controls, governance, automation, AI-enabled solutions, team leadership. Lead end-to-end delivery of employee lifecycle processes globally, ensuring consistent execution against defined service levels, quality, and throughput. Ensure accurate, timely, and consistent processing of transactions across regions in a high-volume environment”
What You'll Achieve.
Consistently high data accuracy and low error rates across global operations; audit outcomes with robust, compliant, and well-documented processes; Reliable delivery against defined service levels, with clear visibility into performance metrics (quality, timeliness, and throughput); Measurable improvements in efficiency, automation, and reduction in manual work; High-performing, capable team with clear accountability and ownership; Minimal downstream issues attributable to upstream data or process failures
Industry & Context.
problem-solving and decision-making skills; sound judgment in escalation and risk management
What They're Looking For.
Must Have
10+ years of relevant experience in People Operations, HR Operations, or similar functions, demonstrated experience leading and developing teams in a global or multi-regional environment, hands-on experience with Workday, including transaction processing and data governance, ability to interpret and validate reporting outputs, Demonstrated experience driving process improvements, automation, or system optimisation, use of AI-enabled tools, Experience operating within a controlled, audit-driven environment, Experience working across multiple regions with understanding of global and local compliance requirements, support for mergers, acquisitions, integrations, or organisational transitions, operational leadership with the ability to translate direction into disciplined execution, High level of precision and a control and governance mindset, Ability to manage complexity and ambiguity in a fast-paced environment, problem-solving and decision-making skills, sound judgment in escalation and risk management, Clear, concise communication and ability to influence across stakeholders
Nice to Have
SOX exposure preferred
What You'll Do.
Lead end-to-end delivery of employee lifecycle processes globally
ensuring consistent execution against defined service levels
and consistent processing of transactions across regions in a high-volume environment
Monitor operational performance and drive improvements to maintain service reliability and effectiveness
Operationalise and continuously refine the People Operations operating model
ensuring clarity of roles
and ownership across the broader People team
Standardise processes globally while ensuring appropriate regional compliance and flexibility
Drive adherence to defined processes and remove inefficiencies or low-impact activities
and integrity of employee data within Workday as the system of record
Establish and enforce process controls and governance frameworks
ensuring consistent application of standards and minimising operational and compliance risk across regions
Oversee audit readiness and support internal and external audits (including SOX where applicable)
Ensure minimal downstream issues attributable to upstream data or process failures
Drive process improvements to enhance efficiency
reduce manual touchpoints
and improve service delivery
Leverage system capabilities and AI-enabled tools to scale operations and increase overall impact
Partner with People Systems and Technology teams to optimise Workday and related platforms
ensuring systems effectively support scalable
high-quality operations
Ensure adherence to labor laws and regulatory requirements across regions
in partnership with Legal and regional experts
Support compliance activities
and reporting requirements across jurisdictions
Ensure consistent and compliant execution of People policies globally
How You'll Work.
Team & Collaboration
Partner with Global People and cross-functional teams to ensure clear ownership, seamless handoffs, and consistent execution across the employee lifecycle; Act as a key escalation point for complex operational issues and ensure timely, effective resolution; Support alignment across functions to improve operational efficiency and service delivery; Partner with People Systems and Technology teams; Partner with Legal and regional experts
Communication Scope
Clear, concise communication
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a The Opportunity: The Senior Manager, People Operations leads the global delivery of People Operations, ensuring accurate, compliant, and consistent execution of employee lifecycle processes at scale. This role is accountable for defining and elevating the effectiveness of the People Operations operating model, translating it into clear service delivery standards, controls, and execution expectations. Serving as the control layer for data integrity, process governance, and audit readiness across Workday and the broader People systems landscape, the role ensures reliable downstream outcomes. Operating with a global remit, the individual strengthens operational discipline and drives improvements through automa
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