Flywire
payments enablement and software
SeniorManager,PeopleOperations
“Senior Manager, People Operations at Flywire. Skills: People Operations, HR Operations, global operating environment leadership, Workday expertise, process automation, AI-enabled solutions, audit-driven environment operations, global and local compliance, operational leadership, data integrity, controls and governance, team leadership. Global Service Delivery & Operations Management. Operating Model Execution & Process Discipline”
What You'll Achieve.
Consistently high data accuracy and low error rates across global operations; Effective follow-the-sun operational coverage with seamless cross-regional handoffs and escalation management; audit outcomes with robust, compliant, and well-documented processes; Reliable delivery against defined service levels, with clear visibility into operational performance metrics including quality, timeliness, and throughput; Measurable improvements in efficiency, automation, and reduction in manual work through process and system optimisation; High-performing global team with accountability, ownership, and operational discipline; Minimal downstream issues attributable to upstream data or process failures
Industry & Context.
problem-solving and decision-making skills, with sound judgment in escalation and risk management
What They're Looking For.
Must Have
10+ years of relevant experience in People Operations, HR Operations, or similar functions, demonstrated experience leading geographically distributed teams across multiple regions and time zones within a global operating environment, hands-on experience with Workday, including transaction processing and data governance, Demonstrated experience driving process improvements, automation, or system optimisation, including the use of AI-enabled tools, Experience operating within a controlled, audit-driven environment, Experience working across multiple regions with understanding of global and local compliance requirements, operational leadership with the ability to translate direction into disciplined execution, High level of precision and a control and governance mindset, Demonstrated ability to balance operational rigor with continuous improvement and scalable innovation, Proven ability to lead and influence across diverse cultures and work experience managing teams in a distributed environment is essential, Able to effectively engage and collaborate across APAC, EMEA, and Americas time zones within a globally distributed operating environment, Ability to manage complexity and ambiguity in a fast-paced environment, problem-solving and decision-making skills, with sound judgment in escalation and risk management, Clear, concise communication and ability to influence across stakeholders
Nice to Have
SOX exposure preferred
What You'll Do.
Global Service Delivery & Operations Management
Operating Model Execution & Process Discipline
Controls & Governance
Automation & AI Enablement
Cross-Functional Partnership & Stakeholder Management
Team Leadership & Capability Building
Regional & Global Compliance Support
How You'll Work.
Team & Collaboration
Partner with Global People and cross-functional teams to ensure clear ownership, seamless handoffs, and consistent execution across the employee lifecycle; Partner with People Systems and Technology teams to optimise Workday and related platforms; Lead, coach, and develop a globally distributed People Operations team across APAC, EMEA, and the Americas, ensuring regional coordination, operational consistency, and clear accountability across time zones.
Communication Scope
Clear, concise communication and ability to influence across stakeholders
Process & Methodology
Lead operational transformation initiatives through process redesign, automation, and scalable operational models
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