Flywire
payments enablement and software
SeniorManager,PeopleOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Manager, People Operations at Flywire. Skills: People Operations, HR Operations, global operating environment, Workday, process improvements, automation, AI-enabled tools, audit-driven environment, global and local compliance requirements, operational leadership, control and governance mindset, continuous improvement, scalable innovation, leading distributed teams, cross-cultural leadership, complexity management, ambiguity management, risk management. leads the global delivery of People ”
What You'll Achieve.
Consistently high data accuracy and low error rates across global operations; Effective follow-the-sun operational coverage with seamless cross-regional handoffs and escalation management; audit outcomes with robust, compliant, and well-documented processes; Reliable delivery against defined service levels, with clear visibility into operational performance metrics including quality, timeliness, and throughput; Measurable improvements in efficiency, automation, and reduction in manual work through process and system optimisation; High-performing global team with accountability, ownership, and operational discipline; Minimal downstream issues attributable to upstream data or process failures
Industry & Context.
problem-solving and decision-making skills, with sound judgment in escalation and risk management
What They're Looking For.
Must Have
10+ years of relevant experience in People Operations, HR Operations, or similar functions, demonstrated experience leading geographically distributed teams across multiple regions and time zones within a global operating environment, hands-on experience with Workday, including transaction processing and data governance, Demonstrated experience driving process improvements, automation, or system optimisation, including the use of AI-enabled tools, Experience operating within a controlled, audit-driven environment, Experience working across multiple regions with understanding of global and local compliance requirements, operational leadership with the ability to translate direction into disciplined execution, High level of precision and a control and governance mindset, Demonstrated ability to balance operational rigor with continuous improvement and scalable innovation, Proven ability to lead and influence across diverse cultures and work experience managing teams in a distributed environment is essential, Able to effectively engage and collaborate across APAC, EMEA, and Americas time zones within a globally distributed operating environment, Ability to manage complexity and ambiguity in a fast-paced environment, problem-solving and decision-making skills, with sound judgment in escalation and risk management, Clear, concise communication and ability to influence across stakeholders
Nice to Have
SOX exposure preferred
What You'll Do.
leads the global delivery of People Operations
and consistent execution of employee lifecycle processes at scale
defining and elevating the effectiveness of the People Operations operating model
translating it into clear service delivery standards
and execution expectations
Serving as a key governance and operational enablement layer for data integrity
and audit readiness across Workday and the broader People systems landscape
strengthens operational discipline and drives improvements through automation and AI-enabled solutions
and deliver a seamless employee experience globally
drives consistent global standards
seamless cross-regional delivery
and effective coordination across time zones
Drive a global-first operating approach that balances standardized workflows with necessary regional and compliance considerations
Lead end-to-end delivery of employee lifecycle processes globally
ensuring consistent execution against defined service levels
and consistent processing of transactions across regions in a high-volume environment
Monitor operational performance and drive improvements to maintain service reliability and effectiveness
Drive service excellence through scalable
user-centric operational practices and continuous improvement initiatives
Use operational metrics and insights to identify trends
inform prioritisation
and support data-driven decision-making
Operationalise and continuously refine the People Operations operating model
ensuring clarity of roles
and ownership across the broader People team
Standardise processes globally while ensuring appropriate regional compliance and flexibility
Drive adherence to defined processes and remove inefficiencies or low-impact activities
and integrity of employee data within Workday as the system of record
Establish and enforce process controls and governance frameworks
ensuring consistent application of standards and minimising operational and compliance risk across regions
Oversee audit readiness and support internal and external audits (including SOX where applicable)
Ensure minimal downstream issues attributable to upstream data or process failures
Drive process improvements that simplify and enhance the employee and manager experience while reducing manual touchpoints
Lead operational transformation initiatives through process redesign
and scalable operational models
Leverage system capabilities
and technology solutions to improve efficiency
and operational insight
Partner with People Systems and Technology teams to optimise Workday and related platforms
ensuring system governance
and reliable service delivery
Partner with Global People and cross-functional teams to ensure clear ownership
and consistent execution across the employee lifecycle
Act as a key escalation point for complex operational issues and ensure timely
Support alignment across functions to improve operational efficiency and service delivery
and develop a globally distributed People Operations team across APAC
ensuring regional coordination
operational consistency
and clear accountability across time zones.
Set clear expectations for quality
and service delivery performance
Build team capability in systems
Drive a culture of precision
and continuous improvement
Ensure adherence to labor laws and regulatory requirements across regions
in partnership with Legal and regional experts
Support compliance activities
and reporting requirements across jurisdictions
Ensure consistent and compliant execution of People policies globally
How You'll Work.
Team & Collaboration
Partner with Global People and cross-functional teams to ensure clear ownership, seamless handoffs, and consistent execution across the employee lifecycle; Partner with People Systems and Technology teams to optimise Workday and related platforms; Lead, coach, and develop a globally distributed People Operations team across APAC, EMEA, and the Americas; Support alignment across functions to improve operational efficiency and service delivery
Communication Scope
Clear, concise communication and ability to influence across stakeholders
Process & Methodology
Lead operational transformation initiatives through process redesign, automation, and scalable operational models
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: The Senior Manager, People Operations leads the global delivery of People Operations, ensuring accurate, compliant, and consistent execution of employee lifecycle processes at scale. This role is accountable for defining and elevating the effectiveness of the People Operations operating model, translating it into clear service delivery standards, controls, and execution expectations. Serving as a key governance and operational enablement layer for data integrity, process governance, and audit readiness across Workday and the broader People systems landscape, the role ensures reliable downstream outcomes. Operating with a global remit, the individual strengthens operational discipline and drives improvements through
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