Medallion
healthcare
SeniorManager,PayerEnrollmentStrategy&Operations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Payer Enrollment Strategy & Operations at Medallion. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, strategy, operational workflows, automation, tooling improvements, scalable process changes. lead recurring and ad hoc client calls. own escalation resolution”
What You'll Achieve.
SLA attainment; cycle time; error rates; team utilization; streamline their workflows; improve provider satisfaction; accelerate revenue generation; superior patient outcomes
Industry & Context.
Identify and resolve root causes of client issues; Map your operational workflows to find upstream and downstream leverage points
What They're Looking For.
Must Have
5+ years in strategy
Nice to Have
Exposure to healthcare, health tech, or a regulated industry, Experience working with offshore or distributed teams, Startup or high-growth environment experience
What You'll Do.
lead recurring and ad hoc client calls
own escalation resolution
communicate proactively on risks and delays
Establish and track the metrics that matter – SLA attainment
team utilization – and build the reporting infrastructure to see them clearly
Conduct regular SLA and workflow triage and prioritize work based on urgency
and business criticality
Identify and resolve root causes of client issues by coordinating cross-functional
close the loop with clients with speed and professionalism
Map your operational workflows to find upstream and downstream leverage points – where handoffs break
where data is re-entered manually
where exceptions burn disproportionate time
Partner with engineering and product to scope and ship automation
and scalable process changes
Translate operational patterns into structured contribute to the broader playbook that scales across the team
How You'll Work.
Team & Collaboration
cross-functional coordination; coordinating cross-functional; Partner with engineering and product
Communication Scope
run a client call; write a crisp exec summary; communicate proactively on risks and delays; close the loop with clients with speed and professionalism
Full Job Description
About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays Drive Operational Excellence Establish and track the metrics that matter – SLA attainment, cycle time, error rates, team utilization – and build the reporting infrastructure to see them clearly Conduct regular SLA and workflow reviews; triage and prioritize work based on urgency, client impact, and business criticality Identify and resolve root causes of client issues by coordinating cross-functional teams; close the loop with clients with speed and professionalism Build the Flywheel Map your operational workflows to find upstream and downstream leverage points – where handoffs break, where data is re-entered manually, where exceptions burn disproportionate time Partner with engineering and product to scope and ship automation, tooling improvements, and scalable process changes Translate operational patterns into structured recommendations; contribute to the broader playbook that scales across the team Qualifications: 5+ years in strategy you can run a client call and write a crisp exec summary with equal confidence Experience working with operational tooling (e. g. Airtable, Goog
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