AstraZeneca
SeniorManager–OperationsLead(WorkdayReporting)
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“Senior Manager – Operations Lead (Workday Reporting) at AstraZeneca. Skills: Workday reporting, Operations management, Team leadership, Cross-regional coordination. Decide and communicate ServiceNow BAU priorities. Allocate work coordinated among multiple global locations”
What You'll Achieve.
On-time delivery; High satisfaction; Clean, reusable assets; Reduce rework; Keep SLA and CSAT metrics on target or better; 95% SLA adherence target; 95% CSAT target
Industry & Context.
Analytical; Problem-solving; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Information Systems, Human Resources, or related field, or equivalent experience, 5+ years in operations management, 3+ years working with Workday reporting, analytics, or HCM modules, 2+ years in a team lead or supervisory capacity, Experience leading geographically distributed teams across multiple time zones
Nice to Have
Knowledge of process intelligence applications (Celonis, BIC, or similar) preferred, Familiarity with ITIL or similar IT service delivery frameworks preferred, Proficiency in an additional language to support cross-regional collaboration, Hands-on automation of ServiceNow workflows or Workday report scheduling/alerts, Experience leading RPD activities and freeze period controls in large Workday tenants, Prior leadership of a follow-the-sun reporting or analytics operation at scale
What You'll Do.
Decide and communicate ServiceNow BAU priorities
Allocate work coordinated among multiple global locations
Supervise backlog and cases approaching intervene
Assess complexity of incoming HR Demands
Delegate tasks accordingly
Handle customer issues to resolution
Ensure follow-the-sun handoffs among Chennai
Lisbon and Guadalajara
Chair daily overlap calls
Coordinate urgent transitions
Support junior team members
Ensure continuity through shift changes
holidays and absences
Serve as primary point of contact for HR
Provide clear status on critical cases and projects
Set and handle expectations on timelines
Coordinate approvals with HRBPs and China ER/DPO
Implement SOPs for report creation
Uphold documentation and brief description
Validate security and approval workflows before release
Responsible for monthly cleanup of temporary reports
Supervise ownership and optimize report hygiene
Supervise adherence to freeze periods during RPD
Report on compliance metrics
Run weekly operations reviews
Participate in monthly quality reviews with leadership
Mentor team members during overlap
Drive cross-training and knowledge transfer
Handle capacity and workload
Plan coverage for RPD peaks
HR Demands and RPD work
Provide operational feedback to line managers
Support delivery of 2026 objectives
Foster teamwork and knowledge sharing
Supervise important metrics
Analyze root causes and implement corrective actions
Use dashboards and process intelligence
Identify recommend and pilot automation
Partner with Continuous Improvement on transformation
Update SOPs based on lessons learned
Optimize tools and systems
Recommend enhancements
Support tool implementation
Ensure access and training for the team
How You'll Work.
Team & Collaboration
Cross-functional teams; HR Services; HRBPs; Approval authorities; GPOs; China ER/DPO
Communication Scope
Verbal communication; Written communication
Process & Methodology
Jira
Full Job Description
## Job Title: Senior Manager – Operations Lead (Workday Reporting) ## Career Level: E ## **Introduction to role:** Are you ready to run a follow‑the‑sun operation that keeps Workday reporting detailed, fast and compliant across continents? Do you see yourself turning a sophisticated pipeline of BAU cases and HR Demands into on‑time delivery, high satisfaction and clean, reusable assets that power better workforce decisions? This role leads the day‑to‑day heartbeat of a global Workday Reporting team spanning India, Europe and Mexico. You will set clear priorities, implement quality and security standards, and ensure seamless handoffs so our partners receive accurate insights when they need them. Your leadership will convert backlog into outcomes, reduce rework, and keep SLA and CSAT metrics on target or better. Based in Chennai, you will coordinate 5–6 dotted‑line colleagues and partner with HR Services, HRBPs and approval authorities. You will guide the team through peak RPD periods, safeguard compliance during freezes, and cultivate continuous improvement that scales our service while protecting data and trust. **Accountabilities: Operational Governance and Prioritization:** * Decide and communicate ServiceNow BAU priorities based on business impact, SLA vitality and team capacity, and allocate work coordinated among multiple global locations aligned to expertise. * Supervise backlog and cases approaching breach; intervene early to protect SLAs and customer experience. * Assess complexity of incoming HR Demands in Jira with leadership; delegate tasks accordingly and handle customer issues to resolution. **Cross‑Regional Coordination:** * Make sure follow‑the‑sun handoffs among Chennai, Lisbon and Guadalajara to maintain momentum around the clock. * Chair daily overlap calls to coordinate urgent transitions, support junior team members and ensure continuity through shift changes, holidays and absences. **Collaborator Engagement:** * Serve as the primary point of con
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