Checkr
SeniorManager,Operations
“Senior Manager, Operations at Checkr. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, people management, team leadership, customer feedback loop management, product and operational improvements. Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base. Serve as a company and product expert, representing the team and its service externally to”
What You'll Achieve.
consistently meet and exceed the high standards of Checkr’s customers; achieving company-level goals; deliver meaningful outcomes
Industry & Context.
problem-solving; identify root causes and implement solutions; problem-solving skills
Individuals are expected to work from the office 3+ days a week.
What They're Looking For.
Must Have
7+ years or more of management experience in operations or a related production field., 5+ years of experience in a people management role (managers and individual contributors), 2+ years of experience in leading projects or peers to achieve common goals, Proven experience building, scheduling, managing and scaling high-performing teams, Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions, Excellent written and verbal communication proven ability to establish relationships with direct reports, peers, executives and clients
Nice to Have
An A-player mindset with a bias for action
What You'll Do.
and scale a team of verification specialists servicing the enterprise mortgage customer base
Serve as a company and product expert
representing the team and its service externally to customers
Proactively manage the customer feedback loop
efficiently fielding requests and needs
and rapidly translating them into impactful solutions
Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
Design and facilitate training programs on quality protocols
operational workflows
and customer personas in collaboration with senior team members
Identify and spearhead product and operational improvements in close collaboration with Product
and Customer Success teams
Partner with executive leadership on operational initiatives
stay current on product updates and customer needs
and ensure timely completion of cross-functional deliverables
How You'll Work.
Team & Collaboration
Works cross-functionally; Collaborative and Communicative; Partner with executive leadership on operational initiatives; in close collaboration with Product, Engineering, and Customer Success teams
Communication Scope
Excellent written and verbal communication proven ability to establish relationships with direct reports, peers, executives and clients; clearly conveys expectations, feedback, and updates
Process & Methodology
leading projects or peers to achieve common goals, set priorities, drive results
Applying for this Senior Manager, Operations role?
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