Natera
healthcare
SeniorManager,NetworkOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Network Operations at Natera. Skills: Network Operations, Team Leadership, Network Architecture, Incident Response. Manage network stability. Manage network performance”
What You'll Achieve.
Improve network operational stability; Identify recurring issues; Drive corrective actions; Strengthen incident response; Strengthen escalation paths; Strengthen documentation; Strengthen root cause analysis practices; Improve monitoring; Improve alert quality; Improve visibility into network health; Improve visibility into network performance; Support execution of network modernization roadmap; Establish operational metrics; Refine operational metrics; Improve team structure; Improve prioritization; Improve accountability; Improve day-to-day execution
Industry & Context.
troubleshooting; root cause analysis
hands-on, Austin site lead, on-call rotations, escalation processes, incident response workflows, operational support models
What They're Looking For.
Must Have
Enterprise network operations, Routing and switching technologies, Next-generation firewalls, Wireless networking, VPN technologies, Monitoring and diagnostic tools, Network platforms, Cloud networking concepts, Network documentation, CCNP or equivalent enterprise networking certification, 5+ years of experience in enterprise network engineering, 5+ years of experience leading or managing technical network teams, Experience managing on-call rotations, Experience managing escalation processes, Experience managing incident response workflows, Experience managing operational support models
Nice to Have
CCIE or equivalent expert-level networking certification, Juniper JNCIP or JNCIE, Palo Alto PCNSE, AWS Certified Advanced Networking Specialty, AWS Certified Solutions Architect – Professional, ITIL Foundation v3/v4, Experience working in a HIPAA-regulated biotech, Experience working in a pharma, Experience working in a healthcare, Experience working in a life sciences enterprise
What You'll Do.
Manage network stability
Manage network performance
Manage network security
Manage network availability
Lead network engineers
Provide technical guidance
Execute network operations initiatives
Align with IT infrastructure strategy
Serve as escalation point
Coordinate troubleshooting
Coordinate communication
Coordinate root cause analysis
Coordinate service restoration
Remain hands-on with network design
Remain hands-on with network configuration
Remain hands-on with network troubleshooting
Remain hands-on with network optimization
Remain hands-on with network implementation
Partner with Information Security
Manage firewall policy
Manage network segmentation
Manage vulnerability remediation
Manage secure network architecture
Support network capacity planning
Support hardware lifecycle refreshes
Support software lifecycle refreshes
Support redundancy improvements
Support operational risk reduction
Improve monitoring practices
Improve alerting practices
Improve observability practices
Ensure network changes follow processes
Maintain operational KPIs
Support vendor management activities
Collaborate with cross-functional teams
Support business growth
Support new site deployments
Support cloud connectivity
Support application performance
Support infrastructure modernization
How You'll Work.
Team & Collaboration
Partner closely with Infrastructure; Partner closely with Information Security; Partner closely with DevOps; Partner closely with Engineering; Partner closely with Labusiness Operations teams; Collaborate with cross-functional teams; Work closely with Information Security; Work closely with DevOps; Work closely with Engineering; Work closely with Application Delivery; Work closely with Facilities; Work closely with Business Operations teams; Provides regular updates to IT leadership; Supports business and technology stakeholders
Communication Scope
communication
Process & Methodology
prioritization, operational planning
Full Job Description
Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations. This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment. The ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business. Key Responsibilities Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments. Lead a team of network engineers, providing coaching, prioritization, and technical guidance. Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements. Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration. Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed. Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices. Support network capacity
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