SeniorManagerNetworkOperations

Senior Manager Network Operations As the Senior Manager of Network Operations, you will spearhead a high-performing team responsible for the standardization, modernization, and governance of our network program documentation. We are seeking a process-driven leader who excels at simplifying complex operational environments, championing automation to drive efficiency, and maintaining rigorous standards for technical documentation quality. ## ****Key Responsibilities:**** * Team Leadership & Strategy: Manage and mentor a team of technical writers and business analysts, fostering a culture of operational excellence and continuous improvement * Documentation Lifecycle: Oversee the end-to-end management of network program documentation, ensuring technical accuracy, regulatory compliance, and alignment with corporate standards. * Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models * Release Communication: Lead the network release communication and approval strategy, coordinating across multiple stakeholder groups to ensure professional and consistent messaging * Innovation & Automation: Champion the evolution of documentation software and communication tools; identify and implement automation opportunities to streamline workflows and eliminate redundancies * Cross-functional Collaboration: Partner with subject matter experts to refine content, standardize templates, and verify documentation deliverables ## ****Basic Qualifications:**** * High School Diploma, GED, or equivalent certification * At least 6 years of experience in payment network operations * At least 3 years of experience in process improvement or workflow optimization * At least 3 years of people leadership and performance management experience ****Preferred Qualifications:**** * Bachelor's Degree * Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile) * Proven experience with m