Multiverse
EdTech
SeniorManager,Mid-MarketCustomerValuePartners
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Mid-Market Customer Value Partners at Multiverse. Skills: Customer Success, Team Leadership, Operations Architecture. Own segment results. Develop hiring plans”
Industry & Context.
Systemic problem solving; Root cause analysis
What They're Looking For.
Must Have
3–6 years leadership experience, Experience leading team performance, Experience designing scalable systems, Experience leading team through change
What You'll Do.
Run performance management
Coach Customer Value Partners
Create development opportunities
Foster feedback culture
Build inclusive environment
Stretch team expectations
Zoom between tactical and strategic
Innovate scaled model
Strategize with senior leaders
Make prioritization decisions
Model company before silo
Reinforce company focus
Own operating strategy
Design operating rhythms
Adapt methods to portfolios
Act as Product bridge
Automate manual heavy lifting
Surface customer risks
Monitor health at scale
Launch proactive save campaigns
Investigate data gaps
Solve technical blockers
How You'll Work.
Team & Collaboration
Senior leaders; Product teams; AI teams; Sales teams; Delivery teams
Full Job Description
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. THE OPPORTUNITY: The Mid-Market segment is the engine of Multiverse's scale. We're looking for a Senior Manager to be the Architect of Scaled Excellence — and the leader who builds the team capable of delivering it. You will lead a team of senior Customer Value Partners (P5 Specialists), accountable for the post-sale relationship, retention, and growth of the largest volume of our customer base. The role is two-sided: you will design the systems, playbooks, and AI-enabled workflows that let CVPs manage significant portfolios without sacrificing quality, AND you will build, develop, and inspire a high-calibre team of specialists who bring those systems to life every day. This is a role for a systems-thinker who is also a thoughtful, demanding, and developmental people leader. ONCE HERE, YOU WILL: LEAD THE TEAM - Accountability: Own the results, strategy, and hiring plans for the Mid-Market segment. Build and run the performance management rhythms that ensure your team is consistent in outcomes and disciplined in exe
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