Checkout.com

Fintech

SeniorManager,MarketingOperations&Lifecycle

£95–140k ~AI est. London, United Kingdom FULL TIME Remote Friendly
The Brief

“Senior Manager, Marketing Operations & Lifecycle at Checkout.com. Skills: Marketing Operations, Lifecycle Marketing, Retention Marketing, Salesforce. Own marketing infrastructure roadmaps. Manage Salesforce-led MarTech stack”

What You'll Achieve.

Ensure high ROI on department spend; Maintain engagement across buyer journeys; Achieve commercial uplift goals

Industry & Context.

Fintech
Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

Substantial B2B Marketing Operations experience, Substantial Lifecycle Marketing experience, Substantial Retention Marketing experience, Enterprise-scale fintech or SaaS environment experience, Expert-level Salesforce ecosystem experience, Architect complex data integrations experience, Architect automated journeys experience, Proven Jira or similar Agile methodologies experience, Manage technical backlogs experience, Business planning experience, Project timelines experience, Translate technical performance into commercial metrics experience, Deep understanding of Enterprise B2B buyer journey, Experience moving merchants from acquisition to retention, Experience with automated touchpoints, Experience communicating technical requirements, Experience communicating business planning outcomes, Global regions stakeholder management experience

Nice to Have

Salesforce Marketing Cloud experience

What You'll Do.

Own marketing infrastructure roadmaps

Manage Salesforce-led MarTech stack

Manage retention and lifecycle programs

Bridge commercial goals and technical execution

Map marketing automation to commercial outcomes

Execute retention strategies

Transition legacy systems

Build scalable strategic architecture

Evolve technical capabilities

Streamline adoption and usage

Implement standardized labeling protocols

Implement data entry protocols

Ensure accurate visibility into account health

Establish automated tracking for lead flows

Establish automated tracking for lifecycle triggers

Identify and resolve technical leaks

Manage technical backlog

Audit technical line items

Identify cost-neutral opportunities

Ensure high ROI on spend

Resolve trade-offs between business goals

Resolve trade-offs between communication frequency

Synchronize internal frontline messaging

Synchronize external merchant outreach

Design automated lifecycle journeys

Implement automated lifecycle journeys

Design email nurture tracks

Implement email nurture tracks

Utilize AI-content tools

Maintain engagement across buyer journeys

Implement robust tracking mechanisms

Implement reporting mechanisms

Monitor merchant retention

Monitor churn signals

Execute targeted retention campaigns

Standardize regional enablement

Ensure global lifecycle initiatives execution

Champion best practices in campaign design

Champion best practices in automation

Stay ahead of industry trends

Establish hypothesis-driven framework

Document commercial uplift goals

Direct performance management

How You'll Work.

Team & Collaboration

Collaborate with Product teams; Collaborate with Tech teams; Collaborate with InfoSec teams; Collaborate with Regional Marketing leads

Communication Scope

Technical requirements communication; Business planning outcomes communication

Process & Methodology

Agile methodologies, Jira, Roadmap planning, Business planning, Project timelines

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