Checkout.com

Fintech

SeniorManager,MarketingOperations&Lifecycle

£95–140k ~AI est. London, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Senior Manager, Marketing Operations & Lifecycle at Checkout.com. Skills: Marketing Operations, Lifecycle Marketing, Retention Marketing, Salesforce. Own marketing infrastructure roadmaps. Manage Salesforce-led MarTech stack”

What You'll Achieve.

Ensure high ROI on department spend; Maintain engagement across buyer journeys; Achieve commercial uplift goals

Industry & Context.

Fintech
Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

Substantial B2B Marketing Operations experience, Substantial Lifecycle Marketing experience, Substantial Retention Marketing experience, Enterprise-scale fintech or SaaS environment experience, Expert-level Salesforce ecosystem experience, Architect complex data integrations experience, Architect automated journeys experience, Proven Jira or similar Agile methodologies experience, Manage technical backlogs experience, Business planning experience, Project timelines experience, Translate technical performance into commercial metrics experience, Deep understanding of Enterprise B2B buyer journey, Experience moving merchants from acquisition to retention, Experience with automated touchpoints, Experience communicating technical requirements, Experience communicating business planning outcomes, Global regions stakeholder management experience

Nice to Have

Salesforce Marketing Cloud experience

What You'll Do.

Own marketing infrastructure roadmaps

Manage Salesforce-led MarTech stack

Manage retention and lifecycle programs

Bridge commercial goals and technical execution

Map marketing automation to commercial outcomes

Execute retention strategies

Transition legacy systems

Build scalable strategic architecture

Evolve technical capabilities

Streamline adoption and usage

Implement standardized labeling protocols

Implement data entry protocols

Ensure accurate visibility into account health

Establish automated tracking for lead flows

Establish automated tracking for lifecycle triggers

Identify and resolve technical leaks

Manage technical backlog

Audit technical line items

Identify cost-neutral opportunities

Ensure high ROI on spend

Resolve trade-offs between business goals

Resolve trade-offs between communication frequency

Synchronize internal frontline messaging

Synchronize external merchant outreach

Design automated lifecycle journeys

Implement automated lifecycle journeys

Design email nurture tracks

Implement email nurture tracks

Utilize AI-content tools

Maintain engagement across buyer journeys

Implement robust tracking mechanisms

Implement reporting mechanisms

Monitor merchant retention

Monitor churn signals

Execute targeted retention campaigns

Standardize regional enablement

Ensure global lifecycle initiatives execution

Champion best practices in campaign design

Champion best practices in automation

Stay ahead of industry trends

Establish hypothesis-driven framework

Document commercial uplift goals

Direct performance management

How You'll Work.

Team & Collaboration

Collaborate with Product teams; Collaborate with Tech teams; Collaborate with InfoSec teams; Collaborate with Regional Marketing leads

Communication Scope

Technical requirements communication; Business planning outcomes communication

Process & Methodology

Agile methodologies, Jira, Roadmap planning, Business planning, Project timelines

Full Job Description

Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Following a transformative period of growth, we are looking for a Senior Manager to lead our Growth Ops & Lifecycle function. This role serves as the primary architect for our marketing infrastructure and operational roadmaps and responsible for the technical integrity of our Salesforce-led MarTech stack, the commercial performance of retention and lifecycle programs, and the precision of CRM data management. You will be accountable for bridging the gap between high-level commercial goals and technical execution. This is a senior, high-accountability role requiring a disciplined operational approach to maintain rigorous standards across a complex global organisation. You will lead the Operational hub for marketing globally ensuring all marketing automation is mapped to commercial outcomes and that retention strategies are executed with technical precision. Role Overview | Remit and Responsibilities The incoming Senior Manager will own the structural framework of our marketing operations, transitioning leg

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