Dave
financial services
SeniorManager,Learning&Content
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Learning & Content at Dave. Skills: Learning & Development, enablement, knowledge management, content operations, instructional design, multi-channel support content, knowledge bases, AI-adjacent content systems. Lead the Learning & Development function for Member Success & Operations. Own how knowledge is built, governed, and delivered across our member support ecosystem — from onboarding and ongoing enablement to help center content, macros, chatbot knowledge, and AI-ready cont”
What You'll Achieve.
improve the quality and consistency of member experiences over time; improve systems that support millions of member interactions; help millions of people reach their personal financial goals; directly improve member outcomes at scale
Industry & Context.
analytical and operational judgment
live and work anywhere in the United States, except Hawaii
What They're Looking For.
Must Have
7+ years of experience in Learning & Development, enablement, knowledge management, or content operations, Experience supporting large-scale contact center operations, including outsourcedPO environments, Experience leading and developing teams, including senior individual contributors or functional leads, instructional design experience across onboarding, simulations, assessments, microlearning, and competency-based enablement, Experience owning multi-channel support content including help center articles, chatbot content, IVR flows, macros, templates, and internal knowledge systems, Experience building or improving knowledge bases, LMS platforms, or AI-adjacent content systems, analytical and operational judgment with the ability to connect QA, voice-of-member, and business metrics to enablement priorities, Comfortable partnering cross-functionally with Product, Engineering, Compliance, Legal, Risk, and Operations teams
Nice to Have
Experience supporting a generative AI assistant or conversational AI product, Background in fintech, banking, or another regulated environment, Experience partnering with data science or ML teams to improve AI performance through knowledge and content systems, Experience leading enablement through major product launches or regulatory change initiatives
What You'll Do.
Lead the Learning & Development function for Member Success & Operations
Own how knowledge is built
and delivered across our member support ecosystem — from onboarding and ongoing enablement to help center content
and AI-ready content structures
Translate product and operational change into training and content that supports both agents and members
Help shape how AI surfaces retrieve and deliver information
improving the quality and consistency of member experiences over time
Lead the learning strategy and operating rhythm for Member Success & Operations
and just-in-time enablement for internal teams and BPO partners
Build scalable enablement programs tied to product launches
and evolving member needs
Own standards and governance for member-facing and agent-facing content across help center articles
and internal documentation
Improve how knowledge is structured and surfaced for both humans and AI systems through semantic tagging
and retrieval optimization
and develop a growing L&D team while strengthening systems
and long-term knowledge management practices
How You'll Work.
Team & Collaboration
Partner across Product, Operations, Compliance, Legal, Risk, Engineering, and BPO leadership; Partner closely with Product, Engineering, Compliance, Legal, and Member Experience teams; work collaboratively across functions without operating like a service desk; create partnerships that help teams move together more effectively; Partner with collaborative teams across Product, Operations, Engineering, Compliance, and Member Experience
Communication Scope
communicate clearly
Full Job Description
DAVE VS. GOLIATH. WE’RE DAVE. Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 in short-term advances within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option. Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most. THE OPPORTUNITY As Sr. Manager, Learning & Content, you’ll lead the Learning & Development function for Member Success & Operations. You’ll own how knowledge is built, governed, and delivered across our member support ecosystem — from onboarding and ongoing enablement to help center content, macros, chatbot knowledge, and AI-ready content structures. You’ll partner across Product, Operations, Compliance, Legal, Risk, Engineering, and BPO leadership to translate product and operational change into training and content that supports both agents and members. You’ll also help shape how AI surfaces retrieve and deliver information, improving the quality and consistency of member experiences over time. This is a highly cross-functional leadership role with meaningful influence across operations, member experience, and AI enablement strategy. WHAT YOU’LL BUILD & OWN - Lead the learning strategy and operating rhythm for Member Success & Operations, including o
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