GSK
SeniorManager-L&DThirdPartyServices
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“Senior Manager - L&D Third Party Services at GSK. Skills: third-party management, vendor management, stakeholder management, cross-functional coordination, governance, performance management, contract negotiations, commercials. lead and manage supplier relationships delivering global HR and Learning services. overseeing and supporting end-to-end procure, purchasing and commercial processes within the HR & Learning domain”
What You'll Achieve.
measurable business value; regulatory and compliance adherence; cost efficiency; positive learner outcomes; consistent delivery of services across regions; ensure full adherence to TPRM and internal policies; efficient operations with the offshore service teams; seamless delivery of learning & HR services globally
Industry & Context.
problem solve; performance remediation; risk assessments; mitigate these risks
What They're Looking For.
Must Have
12 to 15+ years of experience in Learning & Development, Learning Operations, or HR Shared Services, with significant focus on third-party management, Experience leading teams (minimum 3-4 years) and projects, including cross-functional initiatives and transformation efforts, Excellent communication and executive-level presentation skills, High integrity and ability to maintain confidentiality at all levels, Proven planning and organizational skills and able to multi-task and problem solve, Able to prioritize multiple projects whilst ensuring accuracy and meeting deadlines, Proven experience managing global vendors and complex stakeholder environments, Experience of influencing customers, stakeholders, Advanced IT skills including MS Office (Word, Excel and PowerPoint), Experience of AAR’s and subsequent implementation
Nice to Have
Experience in regulated or matrixed organizations, Experience of working with external service providers/contractors
What You'll Do.
lead and manage supplier relationships delivering global HR and Learning services
overseeing and supporting end-to-end procure
purchasing and commercial processes within the HR & Learning domain
collaborating with cross-functional stakeholders
and vendors to define and execute the end-to-end strategy
and performance management of third-party learning partners
ensuring that externally sourced learning solutions consistently deliver measurable business value
regulatory and compliance adherence
and positive learner outcomes
enabling the organization’s global learning strategy and digital transformation objectives
and develop a global Third-Party Services team
with accountability for capacity planning
performance management
capability development
and succession planning
ensuring consistent delivery of services across regions
Define and execute the third-party L&D and HR sourcing and governance strategy
with ownership for governance decisions related to vendor onboarding
performance remediation
and exit recommendations
in partnership with COE and Procurement
Establish governance frameworks covering vendor onboarding
Participate and Lead on projects ranging from leading after action reviews (AARs) to implementing process improvement efforts across Third Parties within HR & Learning Services
Take ownership for ensuring the customers’ experience of requesting learning & HR services is a positive one
Partner with Procurement
and Compliance teams to ensure full adherence to TPRM and internal policies
Act as the primary decision-making escalation point for vendor risk
and performance issues
including approving remediation plans and recommending contract termination or scope changes where required
Own strategic relationships with content providers
digital learning platforms
and learning service vendors
Lead contract negotiations
and commercials in collaboration with Procurement
with accountability for commercial recommendations and final sign-off within delegated authority levels
Lead regular business reviews (QBRs/MBRs) with suppliers
with authority to set performance expectations
agree corrective actions
and trigger formal governance or escalation processes where outcomes are not met
Assess potential risks related to vendor performance
and develop strategies to manage and mitigate these risks
Ensure vendor relationships comply with legal and regulatory requirements
Partner with the Data & Analytics team to identify and implement areas of improvement to reporting operations and data processes and ensure efficient operations with the offshore service teams
Act as a trusted advisor to senior stakeholders across HR
Build cross-functional partnerships to ensure seamless delivery of learning & HR services globally
How You'll Work.
Team & Collaboration
collaborating with cross-functional stakeholders, customers, and vendors; in partnership with COE and Procurement; Partner with Procurement, Legal, IT Security, Privacy, and Compliance teams; Partner with the Data & Analytics team; Act as a trusted advisor to senior stakeholders across HR, Business, and People Services; Build cross-functional partnerships
Communication Scope
Excellent communication and executive-level presentation skills; Experience of influencing customers, stakeholders
Process & Methodology
leading projects, cross-functional initiatives, transformation efforts, planning, organizational skills, multi-task, problem solve, prioritize multiple projects, ensuring accuracy, meeting deadlines, process improvement efforts
Full Job Description
**Job Purpose** This role provides the opportunity to lead and manage supplier relationships delivering global HR and Learning services, while overseeing and supporting end-to-end procure, purchasing and commercial processes within the HR & Learning domain. The role is accountable for collaborating with cross-functional stakeholders, customers, and vendors to define and execute the end-to-end strategy, governance, and performance management of third-party learning partners. It ensures that externally sourced learning solutions consistently deliver measurable business value, regulatory and compliance adherence, cost efficiency, and positive learner outcomes, while enabling the organization’s global learning strategy and digital transformation objectives. **Key Responsibilities** Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role Represent GSKs’ core values of Ambitious for Patients, Accountable for Impact and Doing Right Things. * Lead, coach, and develop a global Third-Party Services team, with accountability for capacity planning, performance management, capability development, and succession planning, ensuring consistent delivery of services across regions. * Define and execute the third-party L&D and HR sourcing and governance strategy, with ownership for governance decisions related to vendor onboarding, renewals, performance remediation, and exit recommendations, in partnership with COE and Procurement. * Establish governance frameworks covering vendor onboarding, renewals, risk assessments, and exit strategies. * Support, Participate and Lead on projects ranging from leading after action reviews (AARs) to implementing process improvement efforts across Third Parties within HR & Learning Services. * Take ownership for ensuring the customers’ experience of requesting learning & HR services is a positive one. This will involve collaborating with teams in Learning, HR Operations and third-party suppliers to
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