Razorpay
Financial Technology
SeniorManager,KeyAccounts
“Senior Manager, Key Accounts at Razorpay. Skills: Key Account Management, Merchant Growth, Team Leadership. Drive month-on-month and year-on-year growth in wallet share, net revenue, and Gross Transaction Value (GTV). Identify and execute POS ramp-up opportunities and cross-sell Razorpay solutions”
What You'll Achieve.
Ensuring merchant success and satisfaction; Accelerate escalations; Strengthen long-term relationships; Drive month-on-month and year-on-year growth in wallet share, net revenue, and Gross Transaction Value (GTV); Improve Net Promoter Score (NPS); Strengthen account penetration; Proactively reduce churn; Prevent TID deactivations; Recover at-risk accounts; Support marketing initiatives and brand advocacy; Track KPIs, OKRs, and portfolio health
Industry & Context.
Proactively drive issue resolution; Analyze recurring complaints and service issues; Resolve root causes
What They're Looking For.
Must Have
Bachelor's degree in Business, Engineering, Commerce, or related field, 3+ years of experience at Razorpay in field sales, merchant operations, account management, or related roles, Demonstrated ability to manage stakeholders effectively and work collaboratively across teams, Deep understanding of Razorpay's POS business, product suite, and merchant ecosystem, understanding of banking partnerships, TID management, and merchant onboarding processes, Demonstrated readiness for people management responsibilities, Experience working with analytics dashboards and MIS reporting
What You'll Do.
Drive month-on-month and year-on-year growth in wallet share
and Gross Transaction Value (GTV)
Identify and execute POS ramp-up opportunities and cross-sell Razorpay solutions
Ensure activation of over 65% of POS terminals
Manage end-to-end merchant relationships
providing responsive support
Conduct regular business reviews to assess merchant satisfaction
Build comprehensive organizational maps across CXO
and store-level stakeholders
Act as the merchant’s trusted advocate
coordinating internally
Monitor GTV trends and dormancy indicators to proactively reduce churn
Manage collections and receivables by tracking outstanding payments
Analyze recurring complaints and service issues
partnering with product
Gather customer testimonials
Prepare MIS dashboards and performance reports to track KPIs
and coach a high-performing team of Key Account Managers (KAMs)
Foster a culture of accountability
and operational excellence
How You'll Work.
Team & Collaboration
Coordinate with cross-functional teams to deliver timely and effective solutions; Build and maintain a comprehensive map of each merchant’s organizational structure; Coordinate internally to remove barriers and ensure merchant success; Partnering with product, engineering, and technology teams to resolve root causes; Lead, mentor, and coach a high-performing team of Key Account Managers (KAMs)
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