Ironclad
Finance
SeniorManager,ITOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, IT Operations at Ironclad. Skills: IT Operations leadership, Google Workspace administration, IAM operations. Lead and develop the IT Operations function. Own end-user support and service delivery”
What You'll Achieve.
raising the bar on execution and service quality; ensuring teammates can do their best work without friction; improve operational visibility, service quality, and support efficiency; scalability, automation, and sound operational controls; support company growth; scale effectively
Industry & Context.
solve operational problems; navigate ambiguity
What They're Looking For.
Must Have
7+ years of experience in IT operations, business technology, enterprise IT, or a related function, 3+ years leading technical teams in a fast-paced environment, Experience building and scaling internal technology services at a growing SaaS company, knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, RBAC, and least-privilege access models, Deep hands-on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment, experience with IT service management tools used for reporting, triage, workflow coordination, and end-user experience with Risotto or comparable platforms, Hands-on familiarity with adjacent IT operations tooling such as Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns, A track record of improving support operations through metrics, process design, documentation, and enablement, security and compliance instincts, including experience supporting access reviews, audits, and operational controls aligned to frameworks such as SOC 2, Excellent analytical, communication, and stakeholder management skills, ability to navigate ambiguity, prioritize effectively, and drive outcomes across functions, A low-ego, high-ownership leadership style, bias toward action, empathy for users, and a commitment to building durable systems and teams
Nice to Have
Relevant certifications are strongly preferred, including successful completion of the Jamf 300 course, Associate Google Workspace Administrator, and Okta Certified Administrator
What You'll Do.
Lead and develop the IT Operations function
Own end-user support and service delivery
Establish and manage operational metrics and workflows
Oversee identity and access operations
Own advanced administration of Google Workspace
Administer and optimize core employee platforms
and support workflows
Drive lifecycle management and governance for devices
Partner cross-functionally with Security
Balance a high-empathy employee experience with security
Roll up your sleeves on high-priority issues
and operating rhythms
How You'll Work.
Team & Collaboration
Partner cross-functionally with Security, People, Finance, Workplace, and business teams; Drive outcomes across functions
Communication Scope
Excellent communication skills; stakeholder management skills
Full Job Description
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn. SENIOR MANAGER, IT OPERATIONS WHAT YOU'LL DO - Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality. - Own end-user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction. - Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement. - Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, role-based access control, access reviews, and audit readiness. - Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls,
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