Paperless Parts
SaaS
SeniorManager,ImplementationProjectManagement
“Senior Manager, Implementation Project Management at Paperless Parts. Skills: Implementation Project Management, Customer onboarding, Resource management, Process improvement. Lead, mentor, and develop a team of Implementation. Oversee successful execution of customer onboarding projects”
What You'll Achieve.
Deliver successful onboarding and implementation experiences; Drive operational excellence; Improve implementation predictability; Ensure customers achieve rapid time-to-value; Deliver a seamless customer journey; Ensure projects remain on track for timeline, scope, customer outcomes, and overall implementation quality; Create scalable, repeatable, and high-quality delivery standards; Improve implementation efficiency; Streamline onboarding workflows; Improve implementation tooling; Reduce manual effort through automation and process optimization; Report on key implementation metrics; Drive continuous improvement initiatives
Industry & Context.
Problem-solving; Root cause analysis; Process improvement
Subject to US Export Control Laws, US Citizenship or Green Card Holder
What They're Looking For.
Must Have
7+ years Professional Services, Implementation, Project Management, or Customer Success, 3+ years leading implementation, onboarding, or project management teams, Proven experience managing complex software implementations, Demonstrated ability to provide hands-on coaching and leadership, Experience with PSA platforms and project management systems, Operational, organizational, and project management skills, Excellent communication, customer management, and executive stakeholder engagement skills, Analytical and problem-solving abilities, US Citizenship or Green Card Holder
Nice to Have
Familiarity with manufacturing environments, Familiarity with ERP systems, Familiarity with integrations, Familiarity with technical implementation workflows, Bachelor’s degree in Business, Engineering, Technology, or related field
What You'll Do.
and develop a team of Implementation
Oversee successful execution of customer onboarding projects
Ensure projects remain on track for timeline
Own implementation resource management processes
Establish and continuously improve Project Management methodologies
and high-quality delivery standards
Proactively identify project risks
operational bottlenecks
Partner cross-functionally to drive resolution
Improve implementation efficiency
Serve as a senior escalation point for complex
Build relationships with executive stakeholders
Partner closely with Product
Streamline onboarding workflows
Improve implementation tooling
Reduce manual effort through automation and process optimization
Own and report on key implementation metrics
Drive continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functionally with Sales, Technical Services, Product, Customer Success, and Support; Partner with Product, Engineering, Technical Services, Sales, Support, and Customer Success
Communication Scope
Customer communication; Executive stakeholder engagement
Process & Methodology
Project Management, Implementation, Onboarding, Resource management, Capacity planning, Forecasting, Workload balancing, Prioritization, Staffing alignment, Methodologies, Playbooks, Best practices, Risk management, Escalation management, Process optimization, Automation
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