SeniorManagerI,FC

会社概要 Coupang Japan G. K. は、Coupang, Inc.（NYSE: CPNG）の完全子会社です。Coupang, Inc.はNYSE（ニューヨーク証券取引所）に上場しているFortune 132企業で、テクノロジー企業として知られています。 Role Overview As the Operational Manager for CGF, you will be the key leader responsible for the end-to-end fulfillment operations across all CGF warehouses. You will oversee all physical activities—from inbound receiving and inventory management to picking, packing, and outbound dispatch. Your mission is to ensure operational excellence, high-level efficiency, and strict adherence to SLAs, while scaling operations to handle peak season surges. Key Responsibilities 1. End-to-End Fulfillment Oversight Operational Execution: Lead the daily operations of all fulfillment centers, ensuring seamless execution of inbound (receiving/put-away), inventory control, and outbound (picking/packing/shipping) workflows. KPI Management: Own and drive key operational metrics, including Service Level Agreements (SLAs), Inventory Record Accuracy (IRA), order fulfillment rates, and on-time shipment performance. Resource Optimization: Strategically allocate manpower, equipment, and consumables based on volume forecasts to maximize productivity and cost-efficiency. 2. Quality, Compliance, and Safety SOP Development: Design, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations across all global sites. Incident Management: Establish rapid-response mechanisms for operational exceptions (e.g., lost/damaged packages, mis-shipments) and drive Root Cause Analysis (RCA) to prevent recurrence. Safety ability to influence stakeholders and manage remote teams. Language: Japanese. Fluency in both Japanese and English, or Korean/Chinses is better for global collaboration.   Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed