Pwc
SeniorManager,GrowthandCustomer,CustomerConsulting,Advisory
Neural analysis suggests this role is
optimal for Senior Manager candidates.
“Senior Manager, Growth and Customer, Customer Consulting, Advisory at Pwc. Skills: Customer transformation, Sales transformation, Marketing transformation, Service transformation. Lead client transformations. Partner with CXOs”
What You'll Achieve.
Measurable impact across revenue; Measurable impact across acquisition; Measurable impact across retention; Measurable impact across loyalty; Measurable impact across service experience; Profitable growth; Sustainable growth
Industry & Context.
Structured problem-solving; Analytical thinking
Willingness to travel
What They're Looking For.
Must Have
6-10 years of relevant experience, 1-2 years of consulting experience
Nice to Have
MBA or equivalent from Tier-I institutes, MBA or equivalent from Tier-II institutes
What You'll Do.
Lead client transformations
Define customer agenda
Define marketing agenda
Define service agenda
Translate ambition into roadmaps
Design winning commercial strategies
Design growth strategies
Design market-entry strategies
Design go-to-market strategies
Shape channel programs
Shape influencer programs
Shape distribution expansion
Shape salesforce effectiveness
Shape trade marketing programs
Shape loyalty programs
Shape key account management
Shape route-to-market optimization
Support pricing strategy
Support portfolio strategy
Lead omni-channel transformation
Define physical channels
Define digital channels
Define hybrid channels
Create customer journeys
Create influencer journeys
Drive e-commerce acceleration
Drive marketplace acceleration
Drive digital transformation
Drive AI-led transformation
Identify digital use cases
Identify data use cases
Identify AI use cases
Design digital solutions
Design data solutions
Implement digital solutions
Implement data solutions
Implement AI solutions
Embed new ways of working
Lead multi-disciplinary teams
Institutionalize new practices
Set up performance dashboards
Set up review cadences
Use data for insights
Use analytics for insights
Use market research for insights
Uncover growth opportunities
Uncover customer pain points
Stay ahead of sector trends
Convert trends into solutions
Build client capability
Build firm capability
Mentor junior consultants
Contribute to practice building
Manage channel partners
Manage distributor partners
Manage dealer partners
Manage influencer partners
Manage sales execution
Manage salesforce effectiveness
Manage key account management
Manage marketing strategy
Manage brand strategy
Manage portfolio strategy
Manage campaign effectiveness
Manage customer service
Manage customer experience design
Manage post-sales management
Manage lifecycle management
Manage value proposition design
Manage mix improvement
Manage margin improvement
Manage digital initiatives
Manage data-led initiatives
Manage AI initiatives
Manage operating model design
Manage organization design
Manage performance management
How You'll Work.
Team & Collaboration
Cross-functional teams; Client counterparts; Internal teams
Communication Scope
Impactful communication; Storytelling
Process & Methodology
Roadmaps, Performance management, Governance
Full Job Description
**Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Managed Services **Management Level** Senior Manager **Job Description & Summary** At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. _* Why PWC_ At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more _[about us](https://www.pwc.in/about-us.html)_ . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contri
Applying for this Senior Manager, Growth and Customer, Customer Consulting, Advisory role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Pwc?
Real rants from real employees. Read before you apply.