Pwc
SeniorManager,GrowthandCustomer,CustomerConsulting,Advisory
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“Senior Manager, Growth and Customer, Customer Consulting, Advisory at Pwc. Skills: Customer consulting, Sales transformation, Marketing transformation, Service transformation. Lead client transformations across sales, marketing and service. Partner with CXOs to define transformation agenda”
What You'll Achieve.
Enhance customer experience; Drive business growth; Improve customer satisfaction; Measurable impact across revenue; Measurable impact across acquisition; Measurable impact across retention; Measurable impact across loyalty; Measurable impact across service experience; Drive profitable growth; Drive sustainable growth; Ensure impact is delivered; Ensure impact is sustained
Industry & Context.
Structured problem-solving; Analytical comfort; Data analysis
Willingness to travel
What They're Looking For.
Must Have
6-10 years relevant experience, 1-2 years consulting experience
Nice to Have
MBA or equivalent from Tier-I institutes, MBA or equivalent from Tier-II institutes
What You'll Do.
Lead client transformations across sales
marketing and service
Partner with CXOs to define transformation agenda
Translate ambition into roadmaps with measurable impact
Design winning commercial and growth strategies
market-entry and go-to-market strategies
Shape programs on channel and influencer strategy
Shape programs on distribution expansion
Shape programs on salesforce effectiveness
Shape programs on trade marketing
Shape programs on loyalty programs
Shape programs on key account management
Shape programs on route-to-market optimization
Support pricing and portfolio strategy
Lead omni-channel transformation
Create seamless customer journeys
Create seamless influencer journeys
Drive e-commerce acceleration
Drive marketplace acceleration
Drive digital-led transformation
Drive AI-led transformation
Identify digital use cases
Identify AI use cases
Design digital solutions
Implement digital solutions
Implement AI solutions
Build adoption of digital ways
Embed new digital ways
Drive execution and impact
Lead multi-disciplinary teams
Institutionalize new practices
Set up performance dashboards
Set up review cadences
Ensure impact is delivered
Ensure impact is sustained
Bring insight and innovation
Use data for growth opportunities
Use analytics for growth opportunities
Use market research for growth opportunities
Uncover customer pain points
Stay ahead of sector trends
Convert trends into solutions
Build capability for clients
Build capability for our firm
Coach client teams on processes
Coach client teams on tools
Coach client teams on behaviours
Mentor junior consultants
Contribute to Customer Transformation practice
How You'll Work.
Team & Collaboration
Cross-functional teams; Client counterparts; Internal teams
Communication Scope
Impactful communication; Storytelling
Process & Methodology
Roadmap planning, Performance management, Governance
Full Job Description
**Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Managed Services **Management Level** Senior Manager **Job Description & Summary** At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. _* Why PWC_ At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more _[about us](https://www.pwc.in/about-us.html)_ . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contri
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