Haemonetics
Healthcare
SeniorManager,FieldTrainingandCustomerLearningExperience
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optimal for Manager candidates.
“Senior Manager, Field Training and Customer Learning Experience at Haemonetics. Skills: Field training, Customer learning, Technical curriculum, Service operations. Design technical training curricula. Develop technical training curricula”
What You'll Achieve.
Improve customer efficiency; Reduce field service dispatches; Improve resolution speed
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Bachelor's Degree in technical discipline or equivalent experience, 5–7 years experience in technical training, field service, or learning development, Experience developing and delivering technical training programs and materials, Experience supporting product launches and training execution
Nice to Have
Exposure to multi-region training environments or global organizations
What You'll Do.
Design technical training curricula
Develop technical training curricula
Maintain technical training curricula
Translate service activities into training solutions
Develop training assets
Ensure training programs have clear objectives
Deliver technical product training
Execute training plans for product launches
Develop annual training schedule
Manage annual training schedule
Coordinate training logistics
Ensure training participation
Create customer operator training curriculum
Create customer troubleshooting training
Develop customer learning experience strategy
Execute customer learning experience strategy
Manage customer training portal
Drive consistency in training approaches
Drive consistency in delivery methods
Drive consistency in content
Drive consistency in certification standards
Align on best practices
Align on methodologies
Support standardized training frameworks
Support certification programs
Track training completion
Report on training completion
Track certification status
Report on certification status
Track program effectiveness
Report on program effectiveness
Gather feedback for training enhancement
Analyze feedback for training enhancement
Evolve training to meet business needs
Connect customer training to field service efficiency
Support sales training programs
Ensure alignment of training tools
Ensure alignment of training platforms
Ensure alignment of delivery approaches
Support compliance of sales training
Support tracking of sales training
Support documentation of sales training
Build partnerships with Field Service
Build partnerships with Commercial teams
Build partnerships with Marketing teams
Build partnerships with regional teams
Create training roadmap
Deliver training roadmap
Act as contact for Field Service training needs
Act as contact for Field Service training priorities
Collaborate with field teams
Collaborate with distribution partners
Support training delivery
Support capability development
Ensure training activities comply with company policies
Ensure training activities comply with ISO standards
Ensure training activities comply with regulatory requirements
Maintain accurate training records
Maintain accurate training documentation
Support process improvements
Support adherence to systems
Support adherence to tools
Support adherence to quality standards
How You'll Work.
Team & Collaboration
Regional stakeholders; Global teams; Commercial teams; Sales Enablement teams; Field teams; Distribution partners
Process & Methodology
Project management
Full Job Description
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. ## Job Details The Senior Manager, Field Training & Customer Learning Experience is responsible for the development, execution, and continuous improvement of training programs for Field Service personnel across direct and distributor organizations. This role leads the design and delivery of the technical training curriculum, certification programs, and learning experiences, ensuring Field Service teams are equipped with the knowledge and skills needed to perform effectively. A key focus is creating consistent training approaches, tools, and standards across regions to drive alignment and quality. In addition, this role extends training beyond internal teams by developing a customer learning strategy and experience, including a customer-facing training portal that supports customers for first-line troubleshooting and basic maintenance, improving efficiency and reducing unnecessary field service dispatches. The role also provides sales training operational support, ensuring consistency in training tools, deployment strategies, and compliance/record-keeping practices, with the opportunity to evolve scope as the function scales. The position requires strong working knowledge of field service operations to translate real-world service activities into practical, high-impact training solutions. _**Key Responsibilities:**_ _**Training Development & Curriculum Management**_ * Design, develop, and maintain technical training curricula for Field Service personnel, including onboarding, product training, and advanced skill development. * Translate knowledge of installation, maintenance, and troubleshooting practices into effective training materials and learning experiences. * Develop a range of training assets including instructor-led content, e-learning modu
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