Amazon UK Services Ltd.
Project/Program/Product Management--Non-Tech, Product Management, customer service
SeniorManager,EUCXI,AmazonCustomerService
“Senior Manager, EU CXI, Amazon Customer Service at Amazon UK Services Ltd.. Skills: Customer experience improvement, Product leadership, Strategic initiatives. Lead teams to improve customer experience. Proactively identify friction sources”
What You'll Achieve.
Improve CX; Deliver results; Measurable outcomes
Industry & Context.
Complex problems; Technical problems; Root cause analysis
What They're Looking For.
Must Have
12+ years product/program management, Experience recruiting high performing teams, Experience owning roadmap strategy, Experience leading cross-functional teams, English-language communication skills, Local understanding of EU customers, Language proficiency in German
Nice to Have
Experience owning feature delivery, Experience owning tradeoffs of a product, Proficient in Amazon business mechanisms
What You'll Do.
Lead teams to improve customer experience
Proactively identify friction sources
Eliminate sources of friction
Own CX improvement vision
Create scalable mechanisms
Drive organizational change
Establish data-driven approaches
Surface customer pain points
Drive upstream action
Influence senior leaders
Address systemic issues
Advocate for customers
Deliver measurable outcomes
Write clear narratives
Present clear narratives
Coach high-performing teams
Develop high-performing teams
Create leadership opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Multiple organizations; Product teams; Design teams; Operational decisions
Communication Scope
Written communication; Verbal communication; Clear narratives
Process & Methodology
Roadmap strategy, Roadmap definition
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