Aledade
Healthcare
SeniorManager(EnterpriseSolutionSupport)
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager (Enterprise Solution Support) at Aledade. Manage a portfolio of clients. Drive customer adoption and value realization”
What You'll Achieve.
Increase customer retention; Drive customer satisfaction; Maximize customer lifetime value; Ensure successful product adoption
Industry & Context.
What You'll Do.
Manage a portfolio of clients
Drive customer adoption and value realization
Develop and execute customer success plans
Monitor customer health and identify risks
Collaborate with Sales and Product teams
Onboard new customers effectively
Conduct regular business reviews
Identify expansion opportunities
Gather customer feedback for product improvement
Serve as a trusted advisor to customers
How You'll Work.
Team & Collaboration
Sales and Product teams; Cross-functional teams
Communication Scope
Business reviews; Customer presentations
Full Job Description
## Primary Duties Client Support & Troubleshooting: Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately. Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools. Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations. Process Improvement: Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time. Train other internal members within Aledade on adhering to those SOPs for issue. Issue Triage and Communication: Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines. Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience. ## Minimum Qualifications Education: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field preferred; equivalent experience considered. Experience: Minimum of 5+ years in a Customer Success, Implementation Specialist, or similar role supporting enterprise SaaS product deployment. Experience in healthcare or health IT environments required. Technical Skills: Proficiency with web-based platforms, API integrations, and enterprise-class software solutions. Familiarity with troubleshooting methodologies, product workflows, and IT best practices. Strong ability to work with analytics tools like Tableau to come up with self-serve insights. Client Management: Experience in direct techni
Applying for this Senior Manager (Enterprise Solution Support) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Aledade?
Real rants from real employees. Read before you apply.