Drata
Customer Success
SeniorManager,EnterpriseCustomerSuccess
“Senior Manager, Enterprise Customer Success at Drata. Skills: Customer Success, Enterprise accounts, Team leadership. Lead and manage a team. Provide guidance and mentorship”
What You'll Achieve.
Achieve customer satisfaction; Achieve customer retention; Achieve customer expansion; Ensure high customer retention; Ensure customer expansion rates
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Experienced in scaling a CSM team into 2X in a hyper growth environment
What You'll Do.
Lead and manage a team
Provide guidance and mentorship
Foster a collaborative culture
Optimize customer value
Develop customer relationships
Understand customer needs
Identify upsell opportunities
Identify cross-sell opportunities
Develop customer success strategies
Execute customer success strategies
Revamp customer journeys
Develop customer success plans
Monitor adoption strategies
Serve as escalation point
Advocate for customer needs
Build executive relationships
Implement churn risk strategies
Identify expansion opportunities
Facilitate product usage growth
Monitor performance metrics
Refine performance metrics
Utilize data and analytics
Make data-driven decisions
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Product; Engineering; Professional Services; Support teams; Solution Architects; Implementation Managers; Account Management; Internal stakeholders
Communication Scope
Executive-level relationships
Applying for this Senior Manager, Enterprise Customer Success role?
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