Drata
Customer Success
SeniorManager,EnterpriseCustomerSuccess
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Enterprise Customer Success at Drata. Skills: Customer Success, Enterprise accounts, Team leadership. Lead and manage a team. Provide guidance and mentorship”
What You'll Achieve.
Achieve customer satisfaction; Achieve customer retention; Achieve customer expansion; Ensure high customer retention; Ensure customer expansion rates
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Experienced in scaling a CSM team into 2X in a hyper growth environment
What You'll Do.
Lead and manage a team
Provide guidance and mentorship
Foster a collaborative culture
Optimize customer value
Develop customer relationships
Understand customer needs
Identify upsell opportunities
Identify cross-sell opportunities
Develop customer success strategies
Execute customer success strategies
Revamp customer journeys
Develop customer success plans
Monitor adoption strategies
Serve as escalation point
Advocate for customer needs
Build executive relationships
Implement churn risk strategies
Identify expansion opportunities
Facilitate product usage growth
Monitor performance metrics
Refine performance metrics
Utilize data and analytics
Make data-driven decisions
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Product; Engineering; Professional Services; Support teams; Solution Architects; Implementation Managers; Account Management; Internal stakeholders
Communication Scope
Executive-level relationships
Full Job Description
Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: - Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. - Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. - Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. - See the Speed: https://www.youtube.com/watch?v=QidTdkGwKMY Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years - Hear the Voice of the Team https://drata.com/about/life-at-drata: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. - Experience the Impact https://www.greatplacetowork.com/certified-company/7044563: See why we are consistently recognized on Fortune's Best Workplaces lists. - Connect with Us on Socials: LinkedIn https://www.linkedin.com/company
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