Hewlett Packard Enterprise
SeniorManager–DigitalPlatformAutomation
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“Senior Manager – Digital Platform Automation at Hewlett Packard Enterprise. Skills: Digital Platform Automation, Customer Support Automation, Enterprise Integration. Design automation platforms. Build automation platforms”
What You'll Achieve.
Enhance customer support; Enhance customer journeys; Enhance enterprise workflows; Drive scalable automation; Drive intelligent automation; Simplify journeys; Reduce friction; Create meaningful outcomes
Industry & Context.
Technical problem-solving
What They're Looking For.
Must Have
15–18 years software engineering, 5+ years leadership, Experience building automation platforms, Experience building workflow engines, Experience building digital process automation solutions, Experience with Salesforce automation, Experience with Salesforce APIs, Experience with enterprise integrations, Hands-on experience with RPA tools, Hands-on experience with BOT frameworks, Hands-on experience with AI/APA platforms, Expertise in APIs, Expertise in microservices, Expertise in cloud platforms, Expertise in event-driven architectures, Familiarity with Agile, Familiarity with DevOps, Familiarity with CI/CD
What You'll Do.
Design automation platforms
Build automation platforms
Standardize automation frameworks
Integrate automation solutions
Enable real-time orchestration
Implement RPA solutions
Implement APA solutions
Implement workflow orchestration
Ensure scalable ecosystems
Ensure secure ecosystems
Ensure resilient ecosystems
Design guided customer experiences
Implement guided customer experiences
Design digital journeys
Implement digital journeys
Enable intelligent automation
Improve case resolution
Improve operational efficiency
Map customer journeys
Optimize customer journeys
Support omnichannel automation
Oversee development of automation components
Ensure CI/CD best practices
Govern automation lifecycle
Own delivery timelines
Own platform reliability
Own automation performance metrics
Drive incident management
Drive release governance
Drive continuous improvement
Manage engineering teams
Mentor engineering teams
Provide technical leadership
How You'll Work.
Team & Collaboration
Engineering teams; Cross-functional teams; Customer support teams; Service operations teams; Enterprise IT systems
Process & Methodology
Agile, DevOps, CI/CD
Full Job Description
Senior Manager – Digital Platform Automation This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** At **HPE Networking** , the **Digital Experience & Automation (DEA)** team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking. We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in **innovation with purpose** : applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint. Lead engineering delivery for networking customer portal, automation platforms and solutions that enhance customer support, customer journeys, and enterprise workflows. Drive scalable, intelligent automation capabilities—leveraging bots, RPA, APA, and guided experiences—integrated with Salesforce and enterprise IT systems. **What you 'll do:** **Automation Solutions & Enterprise Integration** * Design and deliver automation platforms for customer support, service operations, and enterprise workflows * Build and s
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