BMO Financial Group
Data Analytics & Reporting
SeniorManager-DigitalAnalytics
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager - Digital Analytics at BMO Financial Group. Skills: Digital Analytics, analytical insights, reporting, process improvements, customer experience, operational efficiency, data management, analytics, visualization, customer behaviour patterns, marketplace trends, clickstream data, call center data, multi-channel customer journey. lead and develop a high performing team of analytical experts. acts as the translation layer between the business needs of the Canadian Digital Servicing t”
What You'll Achieve.
revenue generation; great customer & employee experiences; operational efficiency; optimize the user experience for BMO’s digital properties; reducing channel hops; BMO cost savings
Industry & Context.
Analytical and problem solving skills; tackle ambiguity
hybrid 18 month contract role
What They're Looking For.
Must Have
5 - 7 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, data preparation, data analysis, statistical tool sets, SQL, SAS, Adobe Analytics, digital measurement tools across multiple channels (e.g. web, social media, mobile, email, search), Collaboration & team skills, Analytical and problem solving skills, Influence skills, Data driven decision making
Nice to Have
Post-graduate degree in business, engineering, computer science or related discipline, In-deep BMO data knowledge and experience, Fast learner and able to tackle ambiguity and new domain, story teller - able to present insights in front of partners
What You'll Do.
lead and develop a high performing team of analytical experts
acts as the translation layer between the business needs of the Canadian Digital Servicing team and the Analytics Centre of Excellence
drive analytical insights
reporting and process improvements that result in revenue generation
great customer & employee experiences and operational efficiency
Consults on analytical solutions to address the data and business intelligence to enable high-quality
fact-based business decisions and insights and optimize the user experience for BMO’s digital properties
Provides advice on the configuration
and usability for technology solutions relating to data management
Analyzes solutions and provides insights for customer behaviour patterns and marketplace trends across desktop
Supports the development of the strategy and roadmap for improving customer experience in digital channel
reducing channel hops
Identifies emerging issues (from customer experience and process efficiency perspectives) and trends to inform decision-making
Use Adobe analytical dashboards to assess customer experiences in the app and while online banking to identify and recommend the best product development to enhance user experience
Deep understanding on clickstream data to understand customers’ web behaviors
Deep understand on call center data
customer data to profile the full picture of opportunities for improving customer experience and BMO cost savings
Cultivate and develop interactive relationships with Product teams to understand overall business objectives
identify opportunities and understand how digital goals can be maximized
Recommends and implements solutions based on analysis of issues and implications for the business e. g. site behaviour tracking tags to provide information for performance measurement and reporting
Ensures alignment of business needs and data requirements between stakeholders
Experience on leading agile teams to provide actionable insights to drive change
contribute to the multi-channel customer journey opportunities
as well as the inter-channel capacity
and customer experience opportunities
foster a culture aligned to BMO's purpose
including promoting integrity
diversity and responsibility
How You'll Work.
Team & Collaboration
lead and develop a high performing team of analytical experts; acts as the translation layer between the business needs of the Canadian Digital Servicing team and the Analytics Centre of Excellence; Cultivate and develop interactive relationships with Product teams; Ensures alignment of business needs and data requirements between stakeholders; Experience on leading agile teams; Collaboration & team skills
Communication Scope
story teller - able to present insights in front of partners
Process & Methodology
leading agile teams
Full Job Description
Application Deadline: 06/04/2026 Address: 33 Dundas Street West Job Family Group: Data Analytics & Reporting **This is a hybrid 18 month contract role in Toronto** The Senior Manager - Digital Analytics will lead and develop a high performing team of analytical experts, acts as the translation layer between the business needs of the Canadian Digital Servicing team and the Analytics Centre of Excellence. The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency. The digital analytical lead will covers below analytical areas: · Canadian digital sales reporting and insights · Key stakeholder in Smart Channel Engagement Initiatives Consults on analytical solutions to address the data and business intelligence to enable high-quality, fact-based business decisions and insights and optimize the user experience for BMO’s digital properties. Provides advice on the configuration, functionality, applicability, and usability for technology solutions relating to data management, analytics, and visualization. Analyzes solutions and provides insights for customer behaviour patterns and marketplace trends across desktop, tablet, mobile touchpoints. Supports the development of the strategy and roadmap for improving customer experience in digital channel, reducing channel hops * Identifies emerging issues (from customer experience and process efficiency perspectives) and trends to inform decision-making. * Use Adobe analytical dashboards to assess customer experiences in the app and while online banking to identify and recommend the best product development to enhance user experience. * Deep understanding on clickstream data to understand customers’ web behaviors * Deep understand on call center data, customer data to profile the full picture of opportunities for improving customer experience and BMO cost savings. * Cultivate and develop interactive relationships with
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