AFCA
Financial Ombudsman
SeniorManagerData&AIGovernance
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Manager Data & AI Governance at AFCA. Skills: Data & AI governance lifecycle ownership, Framework and policy design, Evaluation, assurance, and oversight of data and AI initiatives, Data quality standards and practices, AI tool assessment, Integration with privacy, information management, and security frameworks, Cross-functional governance leadership, Monitoring AI regulation and ethics. Own and maintain AFCA’s Data and AI governance frameworks, aligned to regulatory developments, Austra”
What You'll Achieve.
ensuring data and AI initiatives deliver value while managing risk
Industry & Context.
practical, outcome‑focused approach
What They're Looking For.
Must Have
Extensive experience in governance, risk, compliance or technology roles, with a focus on AI governance, data governance or AI assurance., Demonstrated experience designing and implementing governance frameworks for AI or emerging technology in a regulated or compliance-sensitive environment., Experience leading or participating in cross-functional working groups or governance committees.
Nice to Have
Experience in financial services, digital‑first organisations or highly regulated environments highly regarded., hands‑on delivery leadership, with the ability to move between strategic oversight and execution., Clear communicator able to simplify complexity and build trust across business and technology domains., Growth mindset with a practical, outcome‑focused approach., Resilient, adaptable and calm in high‑change environments.
What You'll Do.
Own and maintain AFCA’s Data and AI governance frameworks
aligned to regulatory developments
Australia’s AI Ethics Principles and organisational needs
Lead data quality standards and practices
ensuring data is fit for purpose for operational use and AI applications
Support the evaluation and assessment of AI tools
including testing for accuracy
reliability and fitness for purpose
Integrate data and AI governance with privacy
information management and information security frameworks
from approval through to implementation
Drive cross‑functional governance forums
coordinating assessments and preparing clear recommendations for decision‑making bodies
Maintain enterprise inventories of approved data and AI tools and key data assets
leading periodic suitability and compliance reviews
Monitor external developments in AI regulation
advising leaders on implications and required actions
coach and develop the Manager
Data Governance and Information Management and their team
ensuring alignment across governance activities
How You'll Work.
Team & Collaboration
Partner closely with leaders across the organisation to embed governance practices; Drive cross‑functional governance forums; Coordinate assessments; Lead, coach and develop the Manager, Data Governance and Information Management and their team
Communication Scope
Excellent stakeholder management skills; ability to influence senior leaders and complex stakeholder groups; Clear communicator able to simplify complexity and build trust across business and technology domains
Process & Methodology
hands‑on delivery leadership, strategic oversight, execution, commercial management, risk management, dependency management
Full Job Description
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. As we expand our use of data and artificial intelligence, we’re committed to doing it safely, ethically and thoughtfully, always with fairness at the centre. In this newly created position,The Senior Manager - Data & AI Governance, will lead AFCA’s approach to responsible data and AI adoption. This role owns the end‑to‑end Data & AI governance lifecycle, from frameworks and policy design through to evaluation, assurance and ongoing oversight, ensuring data and AI initiatives deliver value while managing risk. Reporting to the Head of Data & Analytics, you’ll partner closely with leaders across the organisation to embed strong governance practices that support innovation while protecting our people, customers and community. What you’ll do * Own and maintain AFCA’s Data and AI governance frameworks, aligned to regulatory developments, Australia’s AI Ethics Principles and organisational needs * Lead data quality standards and practices, ensuring data is fit for purpose for operational use and AI applications * Support the evaluation and assessment of AI tools, including testing for accuracy, bias, reliability and fitness for purpose * Integrate data and AI governance with privacy, information management and information security frameworks, from approval through to implementation * Drive cross‑functional governance forums, coordinating assessments and
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