DoorDash
SeniorManager,DashPassStrategy&Operations
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“Senior Manager, DashPass Strategy & Operations at DoorDash. Skills: Strategy, Operations. Lead strategy and execution for DashPass. Partner with cross-functional teams”
What You'll Achieve.
Increase customer value; Increase profitability; Drive user engagement; Drive user retention
Industry & Context.
Breakthrough walls mentality
What They're Looking For.
Must Have
8+ years relevant management experience
Nice to Have
Marketplace or Subscription-focused business experience, Founder experience
What You'll Do.
Lead strategy and execution for DashPass
Partner with cross-functional teams
Create best-in-class customer experiences
Own new benefit incubation
Drive user engagement and retention
Keep finger on pulse of industry best practices
Invent the future of local commerce
Drive impact via initiatives
Take DashPass to new heights
Drive 0 to 1 initiatives
Lead experimentation for DashPass
Launch net new benefits
Scale net new benefits
Transform strategies into operational experiments
Create measurable and actionable outcomes
Inform initiative implementation plans
Communicate strategy and results
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Engineering teams; Data science teams; Marketing teams; Management team
Communication Scope
Executive management; Executive communication
Process & Methodology
Experimentation, Launch, Scaling
Full Job Description
About the Team At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members. About the Role You will lead strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more. You will be responsible for creating best-in-class experiences for our customers, with a focus on owning new benefit incubation to drive user engagement and retention. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation. You’re excited about this opportunity because you will… Invent the future of local commerce. Drive “visible from space” impact via initiatives that take DashPass to new heights. Drive 0 to 1 initiatives, leading experimentation, launch, and scaling of net new benefits for DashPass users. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Partner closely with cross-functional teams on product, engineering, data science and marketing Communicate strategy and results to all audiences - within teams, to the management team, etc. We’re excited about you because… You’re a builder. You have experience scaling products and initiatives from 0 to 1 and are eager to have end to end ownership You have a track record of impact . You’ve been in the trenches and have a proven track record of driving sig
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