Salesforce
Technology
SeniorManager,CustomerSuccessManagement,Technical(PeopleManager)
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Customer Success Management, Technical (People Manager) at Salesforce. Skills: Customer Success Management, Technical leadership, People management. Manage a team of 8–15 Technical CSMs. Serve as people manager”
What You'll Achieve.
Increase platform health; Increase customer satisfaction; Increase retention; Grow Salesforce footprint; Ensure excellent delivery; Drive measurable outcomes; Signature Success Plan renewals; Growth across customer accounts
Industry & Context.
Risk identification; Risk resolution; Technical escalations; Complex customer challenges; Root cause analysis
What They're Looking For.
Must Have
7+ years enterprise software experience, 7+ years Salesforce platform experience, 7+ years solution architecture experience, 7+ years cloud technologies experience, 7+ years systems integration experience, 7+ years enterprise SaaS platforms experience
Nice to Have
Salesforce certifications preferred, Cloud certifications preferred
What You'll Do.
Manage a team of 8–15 Technical CSMs
Serve as people manager
Drive customer success
Deliver on Signature Success Plan obligations
Help customers accelerate value
Help customers accelerate ROI
Deliver technical value
Conduct architecture reviews
Provide security guidance
Offer remediation support
Provide proactive recommendations
Build executive relationships
Align internally with teams
Foster customer loyalty
Increase platform health
Increase customer satisfaction
Grow Salesforce footprint
Ensure excellent delivery
Drive measurable outcomes
Coach and develop talent
Build psychologically safe spaces
Enable high performance
Conduct career development conversations
Partner with recruiting
Monitor customer portfolio health
Identify high-risk accounts
Escalate high-risk accounts
Navigate technical escalations
Navigate complex customer challenges
Coordinate with leadership
Coordinate with engineering
Coordinate with product teams
Engage with stakeholders
Demonstrate value of Signature
Drive deeper Salesforce adoption
Recommend solution paths
Guide customers on solution paths
Provide technical offer ideas
Address business challenges
Address technical challenges
Build partnerships with Account Executives
Build partnerships with Renewals
Build partnerships with Professional Services
Align on customer strategy
Align on growth opportunities
Ensure CSM-to-customer allocation
Utilize Customer Success management platforms
Track health indicators
Track renewal pipeline
Be accountable for renewals
Be accountable for growth
Analyze performance data
Share insights with leadership
Stay current on platform capabilities
Stay current on new products
Stay current on AI innovations
Apply technical knowledge
Guide team in delivering assessments
Guide team in delivering guidance
Guide team in delivering roadmaps
Collaborate with global stakeholders
How You'll Work.
Team & Collaboration
Cross-functional teams; Account Executives; Renewals team; Professional Services; Engineering teams; Product teams; Global stakeholders
Communication Scope
Executive presentations; Technical documentation
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## Description As a Senior Manager of Customer Success Management, Technical, you will directly lead a team of Technical CSMs and serve as a people manager driving customer success across a portfolio of technically sophisticated enterprise accounts. You will combine strong technical acumen with leadership skills to ensure your team delivers on Salesforce's Signature Success Plan obligations while helping customers accelerate value and ROI from their Salesforce investment. Your team will deliver technical value through activities such as architecture reviews, security guidance and remediation support, and proactive recommendations of features and services aligned to each customer's desired business outcomes. You will build executive relationships with customer stakeholders and align internally with Account Executives and cross-functional Salesforce teams to proactively identify risks, drive adoption, and foster long-term customer loyalty. The end result is increased platform health, customer satisfaction, retention, and growth of Salesforce's footprint. ## Position Description For our customers who wish to get the most value out of Salesforce with an en
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