Chainguard
Open Source
SeniorManager,CustomerSuccessManagementEnterprise
“Senior Manager, Customer Success Management - Enterprise at Chainguard. Skills: Customer Success, People Management, Enterprise Customers. Build, lead, and mentor a team of CSMs. Foster a collaborative, high-performance culture”
What You'll Achieve.
achieve company goals; advance customer success initiatives; scale the CSM function; driving efficient, data-informed customer engagement; retention, and growth strategies; improve outcomes; inform internal teams; influence product and go-to-market strategy; drive adoption and expansion; improve retention outcomes; accurate forecasting and pipeline visibility; enable scale and efficiency; best practices
Industry & Context.
What They're Looking For.
Must Have
4+ years of experience in Customer Success, Account Management, or related fields, Prior people management experience with a track record of developing high-performing teams, Experience supporting Enterprise or high-ARR customer segments, Experience with high-touch customer success models, operational mindset with experience building or optimizing processes, Proven ability to drive retention and growth in a metrics-driven environment, Excellent communication and interpersonal skills across diverse audiences
Nice to Have
Background in Cybersecurity, DevOps, or a related technical domain preferred, advanced degree preferred
What You'll Do.
and mentor a team of CSMs
Foster a collaborative
high-performance culture
performance management
Define segment-specific strategies
Execute programs tailored to Enterprise customer needs
Design and operationalize engagement models
Maintain visibility into adoption
Guide the team in identifying churn risks
Drive proactive outreach and intervention
Support account reviews
Ensure stakeholder relationships
Deliver consistent value through interactions
Capture and synthesize customer feedback
Act as the voice of the customer
Collaborate with Sales
Support renewal strategies
Leverage data to contribute to accurate forecasting
Identify and scale growth opportunities
Implement and refine processes
Improve team productivity through tooling
Standardize workflows and reporting
Monitor industry trends
How You'll Work.
Team & Collaboration
working collaboratively to achieve company goals; partner closely with cross-functional teams; Partner with Customer Success and cross-functional leaders; Collaborate with Sales, Product, and Marketing
Communication Scope
Excellent communication and interpersonal skills across diverse audiences
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