OneTrust
Technology
SeniorManager,CustomerSuccess
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Customer Success at OneTrust. Skills: Customer Success, Regional leadership, Team leadership. Own and execute Customer Success strategy for North. Ensure customers achieve measurable value”
What You'll Achieve.
Customer outcomes; Customer retention; Customer growth; Measurable business value; Renew with confidence; Durable customer value; Revenue outcomes; Renewal performance; Growth opportunities; Advocacy; Renewal outcomes; Expansion readiness; Commercial outcomes
Industry & Context.
What They're Looking For.
Must Have
Proven experience leading Customer Success teams in B2B SaaS, Experience managing high-performing individual contributors, Executive presence, Track record of driving customer value, retention, and growth, Excellent communication skills, Excellent coaching skills, Excellent cross-functional collaboration skills, Operational discipline, Ability to balance strategic thinking with execution
Nice to Have
Experience supporting enterprise customers across EMEA, Familiarity with privacy, security, governance, risk, or compliance software, Experience working in complex renewal environments
What You'll Do.
Own and execute Customer Success strategy for North
Ensure customers achieve measurable value
Translate customer value realization into renewal performance
Translate customer value realization into growth opportunities
Translate customer value realization into advocacy
Maintain understanding of market dynamics
Maintain understanding of customer maturity
Maintain understanding of regional considerations
Own region’s GRR and NRR performance
Deliver GRR and NRR targets
Partner with Sales and Renewal /ECS to support
Drive operational rigor around customer health
Drive operational rigor around value articulation
Drive operational rigor around stakeholder alignment
Drive operational rigor around renewal planning
Drive operational rigor around expansion identification
and develop Customer Success Managers
Set clear expectations for customer engagement quality
Set clear expectations for business impact
Set clear expectations for commercial awareness
Set clear expectations for accountability
Support succession planning
Serve as senior escalation point for critical customer
Serve as senior escalation point for executive concerns
Serve as senior escalation point for high-stakes commercial
Professional Services
Ensure Customer Success operates as connected motion
Drive adoption of AI tools
Drive adoption of AI-enabled ways of working
Lead strategic initiatives
Contribute to strategic initiatives
Surface regional themes
Surface regional risks
Surface regional opportunities
How You'll Work.
Team & Collaboration
Cross-functional leaders; Sales; Enterprise Customer Success; Professional Services; Renewals; Support; Product
Communication Scope
Executive-level engagement
Full Job Description
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Your Mission The Senior Manager, Customer Success is accountable for customer outcomes, retention, and growth across the North EMEA region. This leader owns the post-sales customer strategy for their assigned region, ensuring customers realize measurable business value, renew with confidence, and identify opportunities to expand their use of OneTrust. This role reports to the VP of International Customer Success. This role combines regional leadership, people leadership, and commercial accountability. You will lead a team of Customer Success Managers, act as a senior escalation point for strategic customer situations, and partner closely with Sales, Enterprise Customer Success, Professional Services, Renewals, Support, and Product to deliver durable customer value and strong revenue outcomes. We are looking for a driven, motivated, and ambitious leader who is excited to learn, grow, build a high-performing team, and help shape the strategy and direction of the region over time. This person should also be energised by driving the adoption of AI tools to improve team workflows, increase efficiency, and raise the quality and consisten
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