Horizon3. ai
cybersecurity
SeniorManager,CustomerSuccess
“Senior Manager, Customer Success at Horizon3. ai. Skills: Customer Success, People Management, Cybersecurity, SaaS. Lead & Develop the Team. Drive Adoption & Value Realization”
What You'll Achieve.
measurable improvements in security posture and outcomes; mitigating risk; improving health scores; securing renewals; monitor KPIs; track team performance; scale consistent success delivery
Industry & Context.
up to 30% of travel
What They're Looking For.
Must Have
7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS, 2–3+ years of direct people management experience, Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR), Gross Dollar Retention (GDR), and expansion, Experience managing strategic customers (Fortune 500), Deep understanding of security operations and/or MSSP business models, Confident working with technical products and customers, communicator and storyteller with excellent presentation skills and executive presence, Comfortable navigating ambiguity and building post-sales programs in a fast-paced, high-growth environment
Nice to Have
advanced degree or MBA is a plus
What You'll Do.
Lead & Develop the Team
Drive Adoption & Value Realization
Own Strategic Customer Relationships
Enable Expansion & Retention
Collaborate Cross-Functionally
Build Operational Rigor
Develop Playbooks & Processes
Voice of Customer Champion
How You'll Work.
Team & Collaboration
Work closely with Sales, Channel, Product, and Support teams to orchestrate seamless onboarding, resolve blockers, and advocate for customer needs.
Communication Scope
excellent presentation skills; executive presence
Applying for this Senior Manager, Customer Success role?
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