Front
Sales & Success
SeniorManager,CustomerSuccess
“Senior Manager, Customer Success at Front. Skills: Customer Success, Team Leadership, Retention, Expansion. Lead, coach, and develop a team. Own retention and expansion outcomes”
What You'll Achieve.
retention and growth; driving adoption; expansion; long-term customer outcomes; renewals; churn reduction; upsell/cross-sell
Industry & Context.
diagnose problems; design solutions; measure what’s working
What They're Looking For.
Must Have
7+ years in Customer Success, Account Management, or post-sales roles in B2B SaaS, 2+ years managing and scaling high-performing CS teams, Proven track record leading retention and expansion outcomes (renewals, churn reduction, upsell/cross-sell) in a recurring revenue model, coaching and leadership skills, Experience building operational rigor: forecasting, health metrics, playbooks, and execution cadences, Excellent communication and stakeholder management, Comfort in ambiguity, customer intuition paired with analytical thinking
What You'll Do.
Own retention and expansion outcomes
Partner with Sales on renewals
Build scalable team processes
Operate as an escalation leader
Collaborate closely with Support
Drive continuous improvement using data
How You'll Work.
Team & Collaboration
Partner with Sales on renewals and expansion strategy; Collaborate closely with Support, Product, and Engineering; Influence customers and internal partners, including senior leadership
Communication Scope
Excellent communication and stakeholder management
Applying for this Senior Manager, Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Front?
Real rants from real employees. Read before you apply.