DataGrail
Data Privacy
SeniorManager,CustomerSuccess
“Senior Manager, Customer Success at DataGrail. Skills: Customer Success, Team Leadership, Product Strategy. Lead, coach, and develop a team of CSMs. Own the team's renewal performance”
What You'll Achieve.
Drive toward a consistent 95%+ renewal rate; Implementations delivered on time and exceeding customer expectations
Industry & Context.
What They're Looking For.
Must Have
Lead, coach, and develop a team of CSMs, Own the team's renewal performance, Build and maintain deep knowledge of every account, Ensure EBRs are completed, Develop a deeper understanding of the DataGrail product, Ensure the CS org is consistently enabled, Have a clear picture of which customers genuinely love the product, Have a scalable team structure
Nice to Have
Build a CS organization that operates ahead of the curve, Have the team deeply embedded in AI tooling, Establish yourself as the face of Customer Success, Set a high bar for what "healthy" looks like, Build a partnership with the Director of Implementation
What You'll Do.
and develop a team of CSMs
Own the team's renewal performance
Be the first line of defense
Build and maintain deep knowledge of every account
Ensure EBRs are completed
Develop a deeper understanding of the DataGrail product
Ensure the CS org is consistently enabled
Have a clear picture of which customers genuinely love the product
Have a scalable team structure
How You'll Work.
Team & Collaboration
Partner directly with customers; Coach CSMs in real time; Build a partnership with the Director of Implementation
Applying for this Senior Manager, Customer Success role?
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