SeniorManager,CustomerStrategyandSuccess

## Accountabilities Own full-cycle customer implementation, onboarding, and ongoing account success for strategic partner relationships, ensuring strong adoption and measurable outcomes. Lead cross-functional execution efforts by coordinating with Product, Clinical Operations, Member Marketing, and Commercial teams to deliver seamless implementations. Develop and maintain strong external client relationships, serving as a trusted advisor and primary point of contact for key stakeholders. Analyze performance data from internal systems to identify insights, build success stories, and communicate value to partners. Prepare and deliver Quarterly Business Reviews (QBRs) that highlight impact, reinforce value, and support account expansion. Drive awareness and engagement strategies within partner accounts to improve member education and program utilization. Requirements: 3–5 years of professional experience post-undergraduate degree with clear progression in customer-facing or account management roles. Proven success in client-facing environments with confidence leading external discussions and influencing senior stakeholders. Strong analytical capabilities with experience interpreting data and translating insights into compelling narratives. Excellent organizational and communication skills with a strong ability to manage multiple priorities across teams. Experience in healthcare, digital health, or telehealth environments is strongly preferred. Familiarity with QBR preparation and delivery is an advantage. Background in high-growth, startup, or mission-driven organizations is a plus. Benefits: Competitive salary range of $130,000 – $150,000 USD, plus equity opportunities. Comprehensive health coverage including medical, dental, and vision insurance. Unlimited paid time off plus 13 company holidays. Access to employee support resources, including a life assistance concierge service. Remote-first work environment with flexibility across eligible U.S. states. Professional