SeniorManager,CustomerStrategyandSuccess

Sr. Manager, Customer Strategy and Success Reports To: Head of Growth Employment Type: Full-Time Salary: $130,000 – $150,000 Eligible States: Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin Role Overview Oshi Health’s Growth team is looking for a dynamic Senior Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare. What You’ll Do — Key Responsibilities Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth Influence key stakeholders through clear, confident external communication and cross-functional alignment What We’re Looking For — Qualifications & Requirements Required 3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field