SecurityScorecard
SeniorManager,CustomerMarketing
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Customer Marketing at SecurityScorecard. Skills: Customer marketing, Customer retention, Customer advocacy. Lead customer lifecycle initiatives. Lead retention initiatives”
What You'll Achieve.
Drive engagement; Drive loyalty; Drive cross-sell revenue; Drive upsell revenue; Drive brand advocacy
Industry & Context.
Data-driven decisions
What They're Looking For.
Must Have
Customer-driven content portfolio, Experience managing review platforms, Experience managing advocacy software, Deep marketing automation knowledge, Deep CRM systems knowledge, Deep customer success tools knowledge, Ability to interpret data, Measure campaign ROI, Make data-driven decisions, Exceptional written communication, Exceptional verbal communication, High degree of empathy, Build rapport with C-level executives, Build rapport with end-users
Nice to Have
Previous people management experience is a plus
What You'll Do.
Lead customer lifecycle initiatives
Lead retention initiatives
Lead advocacy initiatives
Design engagement campaigns
Design loyalty programs
Drive cross-sell revenue
Ensure customers extract value
Turn customers into champions
How You'll Work.
Team & Collaboration
Partner with Customer Success; Partner with Sales; Partner with Product
Communication Scope
Written communication; Verbal communication
Full Job Description
About SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital. About the Role We are looking for a strategic and highly collaborative Senior Manager, Customer Marketing to lead our customer lifecycle, retention, and advocacy initiatives. In this role, you will be the voice of the customer within the marketing team, designing campaigns and programs that drive engagement, loyalty, cross-sell/upsell revenue, and brand advocacy. You will partner closely with Customer Success, Sales, and Product teams to ensure our customers are extracting maximum value from our offerings and turning into our biggest champions. Responsibilities Customer Strategy previous people management experience is a plus. Advocacy Expertise: A strong portfolio of customer-driven content (case studies, videos) and experi
Applying for this Senior Manager, Customer Marketing role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about SecurityScorecard?
Real rants from real employees. Read before you apply.