Sword
healthcare
SeniorManager,CustomerInsights
“Senior Manager, Customer Insights at Sword. Skills: customer insights strategy, AI-driven tools, data analysis, SQL, Python, communication, ROI narratives. Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight. Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations”
What You'll Achieve.
enhance the speed, scale, and quality of insight; compelling ROI narratives; actionable insights on member behavior and solution effectiveness; advance the strategic impact of the customer insights function
Industry & Context.
Conduct complex analyses to surface actionable insights
Applicants must have a legal right to work in the United States, immigration or work visa sponsorship will not be provided
What They're Looking For.
Must Have
Bachelor's degree or higher in a quantitative or related field, 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy, Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation, Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences, Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication, Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality, AI fluency (Level 1 Explorer - Uses AI daily to boost personal productivity)
Nice to Have
AI fluency (Level 2 Builder - Creates workflows and tools that elevate the whole team), AI fluency (Level 3 Integrator - Embeds AI into products and processes at scale)
What You'll Do.
Develop and execute a customer insights strategy
leveraging AI-driven tools to enhance the speed
and quality of insight
and health economic data into compelling ROI narratives and tailored client deliverables
supporting Customer Success and Sales in commercial conversations
Conduct complex analyses to surface actionable insights on member behavior and solution effectiveness
Own and continuously improve a portion of Sword Health's global insights reporting package
delivering recurring reporting to clients and internal stakeholders
Partner with senior leadership to surface opportunities
and advance the strategic impact of the customer insights function
How You'll Work.
Team & Collaboration
Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's solutions; Partner with senior leadership; supporting Customer Success and Sales
Communication Scope
Exceptional communication skills; proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences
Process & Methodology
manage end-to-end analyses, independently manage multiple projects, balancing competing priorities
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