RADAR
retail
SeniorManager,CustomerExperience
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“Senior Manager, Customer Experience at RADAR. Skills: customer experience, implementation, adoption, team leadership, stakeholder management. Lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. Serve as a senior point of contact for external stakeholders”
What You'll Achieve.
Ensure customer satisfaction; Help translate retail feedback into strategic enhancements; Key performance metrics for successful deployments; Identify improvement opportunities; Measuring the impact of optimization initiatives on implementation success; Scaling strategies for enterprise customer deployments
Industry & Context.
analytical and problem-solving skills; optimization recommendations; systemic implementation challenges
What They're Looking For.
Must Have
4+ years experience in program management, process improvement, or related field, Experience owning B2B customer relationships, Experience with retail technology implementation or retail operations, analytical and problem-solving skills, Ability to collaborate effectively across technical and operational teams, attention to detail and follow-through
Nice to Have
Background in retail systems implementation or integration, Experience with RFID, computer vision, or similar technologies, Knowledge of project management methodologies, Experience with data analysis and visualization, Bachelor's degree in Business, Technology, or related field
What You'll Do.
Lead a team of field-focused professionals supporting the implementation
and evolution of RADAR’s technology in retail environments
Serve as a senior point of contact for external stakeholders
Drive operational standards
Ensure customer satisfaction
Translate retail feedback into strategic enhancements
Manage high-stakes engagements
Foster team development
How You'll Work.
Team & Collaboration
Internal coordination with Product, Engineering, and Solutions; Collaborate effectively across technical and operational teams
Communication Scope
Clear Communication
Process & Methodology
program management, Develop project plans and success metrics for each customer, Create documentation for optimized implementation processes, Participate in implementation planning with optimization insights
Full Job Description
ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Senior Manager of Customer Experience will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions,
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