Collins Aerospace
Aerospace and Defense
SeniorManager,CustomerAdvancementAirlines|Lessors(Remote)
“Senior Manager, Customer Advancement - Airlines | Lessors (Remote) at Collins Aerospace. Skills: Customer Advancement, Channel Strategy, Data Insights. Define necessary data sets. Lead capture of segment data”
What You'll Achieve.
Grow strategic customers; Prioritize resources
Industry & Context.
Data interpretation; Strategic interpretation
U. S. citizenship required, Remote work preference
What They're Looking For.
Must Have
University Degree and minimum 10 years relevant experience or Advanced Degree and minimum 7 years experience, Advanced Excel proficiency, Previous experience with global airline and lessor channel
Nice to Have
Candidate sit near a Collins facility
What You'll Do.
Define necessary data sets
Lead capture of segment data
Establish processes for aggregating metrics
Provide monthly and quarterly reporting
Enhance and evolve Voice of Customer processes
Sponsor capture of actionable intelligence
Create corresponding strategies
Support strategic development of Salesforce
Optimize extraction of KPIs and insights
Bring reporting metric expertise
Co-lead upgrade of customer categorization model
Refine airline profitability measures
Support strategic pursuit and capture
Deliver curated insights
Support aggregation of customer trends
Support development of new systems offerings
Provide support on transformation initiatives
Support implementation of CE&S playbook
Support development of high-potential talent
Mentor junior associates
How You'll Work.
Team & Collaboration
Internal and external stakeholders; OE Account organizations; Customer Support; SESI organization; OE Account Management; Customer facing organization
Communication Scope
Voice of Customer
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