House of Commons (Canada)

Government Administration

SeniorManager,ConstituencyOperations

CA$80–110k Toronto, Ontario, Canada FULL TIME
The Brief

“Senior Manager, Constituency Operations at House of Commons (Canada). Skills: Operations management, Team leadership, Stakeholder management, Process improvement. Lead staff, interns, and volunteers. Coach staff, interns, and volunteers”

What You'll Achieve.

Ensure commitments are delivered; Ensure relationships are nurtured; Ensure office operates effectively; Ensure priorities are executed; Ensure commitments are followed through; Ensure office operates at high standard; Help staff succeed; Help constituents succeed; Strengthen community presence; Strengthen community impact

Industry & Context.

Government Administration
Problems you'll solve

Solve problems; Sound judgement; Identify operational bottlenecks; Implement practical solutions

Eligibility Requirements

Occasional evenings, Infrequent travel

What They're Looking For.

Must Have

Minimum of 7 years of leadership experience, Experience building effective teams, Experience improving organizational systems and processes, Demonstrated communication abilities, Demonstrated relationship-building abilities, Demonstrated organizational abilities, Demonstrated judgement, Demonstrated discretion, Demonstrated professionalism, University degree, college diploma, or equivalent combination of education and experience

What You'll Do.

Foster a collaborative culture

Foster an accountable culture

Foster a service-oriented culture

Support performance management

Serve as liaison between Member and staff

Organize team workload

Oversee office operations

Establish systems for correspondence management

Establish systems for request management

Establish systems for meeting management

Establish systems for casework management

Establish systems for outreach activity management

Establish systems for event management

Ensure commitments are tracked

Ensure deadlines are met

Ensure follow-up occurs

Manage office budgets

Manage financial administration

Manage reporting requirements

Ensure compliance with policies

Ensure compliance with procedures

Ensure compliance with administrative requirements

Oversee scheduling of Member's meetings

Oversee delivery of Member's meetings

Oversee scheduling of Member's events

Oversee delivery of Member's events

Oversee scheduling of Member's outreach activities

Oversee delivery of Member's outreach activities

Oversee scheduling of Member's community engagements

Oversee delivery of Member's community engagements

Build relationships with community organizations

Build relationships with local leaders

Build relationships with stakeholders

Maintain relationships with community organizations

Maintain relationships with local leaders

Maintain relationships with stakeholders

Represent the Member professionally

Identify opportunities to strengthen community presence

Identify opportunities to strengthen community impact

Ensure constituent information is maintained

Ensure stakeholder information is maintained

Oversee use of databases

Oversee use of client relationship management systems

Develop processes that improve efficiency

Develop processes that improve accountability

Develop processes that improve responsiveness

Identify operational bottlenecks

Implement practical solutions

How You'll Work.

Team & Collaboration

Lead a small team; Liaison between Member and staff; Cross-functional coordination; Stakeholder relationships; Community organizations; Local leaders; Build relationships

Communication Scope

Excellent communicator; Build trust; Build relationships

Process & Methodology

Project management, Service delivery management

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