Absa Bank Kenya
Finance
SeniorManagerCollections
“Senior Manager Collections at Absa Bank Kenya. Skills: Collections, Recoveries, Team Management, Risk Management. Provide strategic direction for Collections and Recoveries. Ensure implementation of strategies for cost reduction”
What You'll Achieve.
Cost reduction; Efficient processes; Meeting set targets; Achieving operational targets; Reducing action line complaints
Industry & Context.
Assist the team with complicated queries; Develop action plans to effectively reduce and manage risk issues
What They're Looking For.
Must Have
University degree or equivalent professional qualification, Awareness of Group Credit Policies, Collection & Recoveries Policy and strategy, A good understanding of the banking policies, principles and procedures, Ability to work under great pressure to meet strict deadlines, A good understanding of workflow management, Understanding of the Retail, Service Delivery and Business banking proposition, A general knowledge of Kenyan law specifically impacting banking and employee management, Understanding of banking IT systems and telephony systems affecting the work area, Knowledge of the Bank’s bookkeeping procedures and systems, General knowledge of services and functions of Head Office and branch network, Detailed understanding of the bank’s Performance Management model, Understanding of IFRS9, Experience in an operations environment, Prior experience in resolving customers queries/complaints, Prior experience working with service providers, Experience in managing a team, Basic credit management techniques, Relationship management experience, Basic Risk Management techniques, Impairment management, Well versed with models and management information tools, Experience in Leading a team and working with different stakeholders
Nice to Have
Understanding of the local competitor market
What You'll Do.
Provide strategic direction for Collections and Recoveries
Ensure implementation of strategies for cost reduction
Manage team capacity and people agenda
Manage key stakeholders
Ensure adherence to regulatory requirements
Manage vendor relationships
Action secured recoveries strategies
Monitor financial performance of the team
Ensure understanding of processes and risk frameworks
Assist team with financial performance
Improve ways of working
Share best practice and feedback
Pursue self-development
Ensure collection of access cards
Participate in local events
Lead team for effective collections management
Achieve operational targets and work schedules
Identify need for additional resources
Implement business unit strategy through team
Develop and monitor performance objectives
Ensure compliance to policies and legislation
Encourage knowledge sharing
Identify developmental needs and propose training
Develop succession plan for the team
Monitor leave plans for coverage
Address poor performance
Create enabling work environment
Ensure required training completion
Ensure shifts have sufficient capacity
Monitor productivity dashboards
Recommend client restructures
Action customer complaints processes
Assist team with complicated queries
Implement and track Collections strategy
Ensure Collections business rules alignment
Ensure satisfactory service delivery
Ensure adequate controls are in place
Address control and audit issues
Provide information to auditors
Log and investigate risk and loss events
Ensure team understands compliance requirements
Ensure participation in BCM tests
Develop and update Risk and Control Assessments
Ensure team understands access control requirements
Develop action plans for risk reduction
Ensure compliance with Enterprise-Wide Risk Management Framework
Manage risks and risk events
Reduce action line complaints
Ensure customer orientation and focus
Identify and execute initiatives to exceed customer needs
How You'll Work.
Team & Collaboration
Managing key stakeholders; Share best practice with and provide feedback to the team; Encourage frequent knowledge sharing between team members; Develop a succession plan for the team; Working with different stakeholders
Applying for this Senior Manager Collections role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Absa Bank Kenya?
Real rants from real employees. Read before you apply.