Baseten
AI
SeniorManager,CloudPlatform&SiteReliability
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“Senior Manager, Cloud Platform & Site Reliability at Baseten. Skills: Cloud Platform Management, Site Reliability Engineering (SRE), Kubernetes, Infrastructure-as-code, Observability, Incident Management, Team Leadership. Lead, grow, and develop team leads across the Cloud Platform and Site Reliability Engineering orgs.. Set the technical direction and roadmap for infrastructure, reliability, and platform engineering at the org level.”
What You'll Achieve.
Scale our infrastructure alongside the product.; Raise reliability standards through SLOs, SLIs, and observability-as-code.; Ensure infrastructure capabilities and reliability investments align with product goals and enterprise customer requirements.; Ensure clear communication, rapid resolution, and systemic follow-through during incident management.; Enable your teams to move fast.
Industry & Context.
Troubleshooting ML pipelines; Building self-healing automations; Converting high-frequency failure patterns into systematic mitigations
What They're Looking For.
Must Have
Proven experience managing managers and leading multiple high-performing infrastructure, platform, or SRE teams in a fast-paced, high-growth environment., Deep technical expertise in Kubernetes (multi-cloud across EKS, GKE, or similar), cloud infrastructure, and distributed systems, with the ability to engage credibly in architectural and operational decisions., Hands-on background with infrastructure-as-code (e.g., Terraform, Pulumi) and CI/CD tooling (e.g., GitHub Actions, GitLab CI, Jenkins); familiarity with GitOps workflows (e.g., Flux CD, ArgoCD, Helm)., Foundation in observability tooling — metrics (Prometheus, VictoriaMetrics), logging (Loki, ELK), dashboards (Grafana), tracing (OpenTelemetry) — and a track record of raising reliability standards through SLOs, SLIs, and observability-as-code., Experience owning incident management and enterprise SLAs at scale, including executive-level communication during high-severity incidents and rigorous post-incident follow-through., Demonstrated ability to lead complex, multi-stakeholder technical initiatives from scoping through execution, balancing engineering excellence with pragmatic delivery., Communication skills with executive presence, capable of representing technical work clearly to both technical and non-technical audiences.
Nice to Have
Familiarity with running high-performance AI models and workloads, including troubleshooting ML pipelines from preprocessing through inference and serving., Experience with GPU infrastructure, including fractional GPU provisioning and multi-node model serving (e.g., on H100s or B200s)., Experience with incident management platforms (e.g., incident.io, PagerDuty) and building AI-assisted tooling for incident triage and response., Experience scaling an SRE practice: defining runbook standards, building self-healing automations, and converting high-frequency failure patterns into systematic mitigations.
What You'll Do.
and develop team leads across the Cloud Platform and Site Reliability Engineering orgs.
Set the technical direction and roadmap for infrastructure
and platform engineering at the org level.
Own the reliability posture of the platform end-to-end.
Establish and enforce org-wide standards for SLOs/SLIs
observability-as-code
and post-incident reviews.
Oversee incident management and escalation processes for high-severity production issues.
Translate recurring operational pain points and customer feedback into roadmap priorities
and runbook enhancements.
Ensure best practices for CI/CD
infrastructure-as-code
and cloud resource management are consistently adopted and maintained.
How You'll Work.
Team & Collaboration
Drive cross-functional collaboration with product, engineering, and customer-facing teams.; Partner with forward-deployed and customer success teams to support enterprise accounts.
Communication Scope
Executive-level communication during high-severity incidents; Represent technical work clearly to both technical and non-technical audiences
Process & Methodology
Lead complex, multi-stakeholder technical initiatives from scoping through execution.
Full Job Description
ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E https://www.baseten.co/blog/announcing-baseten-s-300m-series-e/, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As Senior Manager of Cloud Platform and Site Reliability, you will lead and grow the org responsible for the infrastructure that powers Baseten's machine learning platform. This is a manager-of-managers role: you will lead team leads across our Cloud Platform and Site Reliability Engineering functions, setting the technical direction, defining reliability standards, and building the organizational muscle to scale our infrastructure alongside the product. You will own the end-to-end health of our cloud infrastructure and SRE practice — from coaching your leads through complex incident response and enterprise customer escalations, to shaping the multi-year roadmap for multi-cloud capacity, GPU inference infrastructure, and observability platforms. You operate at the intersection of people, strategy, and systems: you know how to build and develop strong teams, hold a high bar for engineering excellence, and make principled tradeoffs between long-term investment and short-term operational demands. This role requires someone who can zoom out to set org-level direction while remaining technically credible enough to engage meaningfully in architectural decisions across Kubernetes, multi-cloud infrastructure, and reliability engineering. RESPONSIBILITIES - Lead, grow, and develop team leads across the Cloud Platform and Site Reliability E
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